Lori Johnson
Saint Louis,MO
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit client's need and return each to optimal quality of life. Professional and helpful Case Manager with many years of expertise with community support and help to navigate to accomplish continum of care. Consistently maintained respectable appearance and demeanor to always represent the organization in a positive way. Highly motivated employee with desire to take on new challenges. Strong work ethic, exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Consultant
Missouri Institute of Mental Health
Saint Louis, MO
04.2023 - Current
- Developed and implemented mental health program strategies to enhance service delivery.
- Collaborated with interdisciplinary teams to coordinate client care and ensure compliance with regulations.
- Analyzed data trends to inform evidence-based practice and improve patient outcomes.
- Facilitated training workshops for staff on best practices in mental health interventions.
- Streamlined reporting processes, increasing efficiency in documentation and communication between departments.
- Conducted program evaluations to assess effectiveness and recommend improvements for future projects.
- Engaged with community partners to foster collaborations that support mental health awareness initiatives.
Community Support Specialist
Adapt of Missouri (Compass Health Network)
Saint Louis, Mo
09.2025 - 01.2026
- Facilitated access to community resources for individuals with mental health challenges.
- Collaborated with multidisciplinary teams to develop personalized support plans.
- Educated clients on coping strategies and self-advocacy techniques.
- Monitored client progress and adjusted care plans as needed for optimal outcomes.
- Provided crisis intervention support, ensuring safety and stability for at-risk individuals.
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
- Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
Lead Case Manager
DBSA/St. Louis Empowerment Center
Saint Louis, MO
09.2021 - 08.2025
- Supervised case management team to ensure effective service delivery and client support.
- Developed and implemented individualized care plans tailored to clients' needs and goals.
- Facilitated multi-disciplinary team meetings to enhance collaboration and share best practices.
- Trained and mentored new case managers on organizational policies and procedures.
- Evaluated program effectiveness through client feedback and adjusted strategies as needed.
- Advocated for clients' rights, ensuring access to necessary services and resources effectively.
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
- Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation for the organization in the field.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
Server
Boogaloo Saint Louis
Saint Louis, MO
08.2021 - 10.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Processed customer transactions using point-of-sale systems accurately.
- Resolved guest complaints promptly to enhance overall dining experience.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate in Human Services - Human Services
Jefferson College
Saint Louis, MO05-2029
Crisis Responsive Peer (CRP) -
Missouri Credentialing Board
Saint Louis, MO07-2025
WRAP Facilitator -
Missouri Department of Mental Health
Saint Louis, MO03-2024
Harm Reduction -
Missouri Credentialing Board
Saint Louis, MO04-2023
Certified Support Specialist -
Missouri Credentialing Board
Saint Louis, MO08-2022
GED -
HISET
Saint Louis, MO04-2016
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Annual case reviews
- Crisis intervention
- Community resources
- Listening skills
- Outgoing
- Self-starter
- Great communication skills
- Emotional Awareness
- Integrity and honesty