Lori Jones

Work History

FHEG Chapman University

Orange, CA

07.2016 - Current

Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Passionate about learning and committed to continual improvement.
Self-motivated, with a strong sense of personal responsibility.
Gained strong leadership skills by managing projects from start to finish.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed and maintained courteous and effective working relationships.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Barnes and Noble

Aliso Viejo, CA

08.2013 - 07.2016

As an ASM, I am the number 2 person in the store and am involved in every aspect of the store’s operations
I hire, evaluate and develop our booksellers, while maintaining an employee-centric environment while maximizing productivity
Duties
Manage and execute the daily operations of the store in partnership with the store manager and the management team; customize, communicate, delegate, perform, and follow up on all tasks as the business demands
Act as the manager on duty, or in the absence of the store manager; oversee general store operations; supervise booksellers; identify, prioritize, and assign tasks; react immediately and appropriately to employee, customer, facility or store issues
Establish a community relations network with the store manager to help drive institutional sales and bookfairs
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.

MacMall

Huntington Beach, CA

11.2011 - 04.2013

In all facets of day-to-day management of Chapman Universtiy’s camous stores and supervision of store associates
Ensure associates are delivering excellent customer service through coaching, training, and development
Support recruitment, interviewing, and hiring of qualified applicants to meet business needs and manage scheduling process
Supervise back of house functions, maintaining accurate inventory and records
Review operations reports and records, ensuring compliance with company policy and federal, state, local laws
Ensure each customer in the Campus Stores receive the “Chapman Experience” and leaves with an overall positive feeling about the University and Follett., I was responsible for overall management of the store and tech shop, I was also in charge of marketing and increasing the foot traffic into the building
I attended Chamber of Commerce meetings and functions as well as business related conventions and events
Duties
Execute company policies, procedures and programs
Meet or exceed sales and gross margin goals
Hire and maintain staffing, including evaluations and performance reviews.
Rotated merchandise and displays to feature new products and promotions.
Approved regular payroll submissions for employees.
Managed inventory control, cash control, and store opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.

Borders Cerritos

, CA

03.2007 - 04.2011

I increased our average ticket sales by 15% in the first year and 25% in the second year
I cut store expenses in half the first year and 10% every subsequent year by eliminating over ordering of supplies and basic cost cutting procedures and reduced waste in the cafe by 30%
Our customer service score was improved by over 20% through role playing and consistent feedback and coaching
Top of the district in our Borders Rewards loyalty card
Responsible for overall operation of the store
Provide effective leadership for human and physical resources charged to the store.
Maximized sales and profits, while minimizing controllable expenses.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Formulated policies and procedures to streamline operations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.