Lori Jones
White Hall,AR
Summary
Accomplished educator and data analyst with a proven track record at Watson Chapel School District and Jefferson Regional Medical Center. Expert in classroom organization, and data analysis, enhancing student success and operational efficiency. Demonstrated ability to foster collaborative teamwork and employ problem-solving skills, significantly improving learning outcomes and business insights.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Teacher, Grade 1
Watson Chapel School District
08.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Graded and evaluated student assignments, papers, and course work.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Quality Management- Data Analyst
Jefferson Regional Medical Center
08.2009 - 01.2017
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.
- Optimized company resources allocation with detailed forecasting models based on historical data analysis.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
Internal Group Service Representative
Arkansas Blue Cross Blue Shield
01.2000 - 12.2007
- Conducted regular reviews of service offerings, identifying areas for improvement and implementing necessary changes.
- Provided exceptional customer support, addressing concerns promptly and professionally.
- Organized successful events as part of the group services package, enhancing client engagement and loyalty.
- Developed strong relationships with clients, leading to increased referrals and repeat business.
- Coordinated with other departments to deliver comprehensive group services that met client needs and expectations.
- Resolved complex issues with effective communication and problem-solving skills.
- Collaborated with team members to ensure seamless delivery of group services.
- Built lasting rapport with key decision-makers through consistent follow-up communication regarding their level of satisfaction with the provided services.
- Enhanced customer satisfaction by providing timely and efficient group services.
- Maintained accurate records of all group transactions, ensuring proper documentation for future reference.
- Facilitated smooth onboarding processes for new groups, ensuring prompt access to all available resources and benefits.
- Managed a diverse portfolio of accounts, providing tailored solutions for each group''s unique requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Documented data and completed accurate updates to case records.
Utilization Management- Department Secretary
Jefferson Regional Medical Center
10.1997 - 01.2000
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events.
- Handled sensitive information with discretion while maintaining strict confidentiality standards as outlined in company policies and legal regulations.
- Assisted in the development of departmental procedures, maintaining an organized and up-to-date knowledge base for easy reference by team members.
- Responded to inquiries from callers seeking information.
- Supported department management in decision-making processes by compiling and presenting accurate data reports.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Prepared and proofread documentation, spreadsheets, and presentations for department use.
- Promoted a positive work atmosphere by consistently exhibiting professionalism and providing support to colleagues when needed.
- Managed complex calendars for multiple department leaders, ensuring timely attendance at important meetings and events.
- Collaborated effectively with other departments to address shared challenges or concerns that impacted broader organizational goals or objectives.
- Demonstrated adaptability during times of change or increased workload by managing shifting priorities without sacrificing the quality of work produced.
- Contributed to successful project execution by providing essential logistical support to team members throughout project phases.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
Education
Master of Arts - Education- Kindergarten-6th Grade
University of Arkansas At Monticello
Monticello, AR05.2024
Bachelor of Arts - Healthcare Management
Bellevue University
Bellevue, NE08.2014
High School Diploma -
McGehee High School
McGehee, AR05.1992
Skills
- Classroom Organization
- Parent-Teacher Communication
- Project-based learning
- Curriculum Design
- Collaborative learning
- Problem-solving skills
- Lesson Planning
- Collaborative Teamwork
- Classroom Management
- Group and individual instruction
- Differentiated Instruction
Certification
- State of Arkansas Teaching License- Certification K-6
Timeline
Teacher, Grade 1
Watson Chapel School District
08.2021 - Current
Quality Management- Data Analyst
Jefferson Regional Medical Center
08.2009 - 01.2017
Internal Group Service Representative
Arkansas Blue Cross Blue Shield
01.2000 - 12.2007
Utilization Management- Department Secretary
Jefferson Regional Medical Center
10.1997 - 01.2000
Master of Arts - Education- Kindergarten-6th Grade
University of Arkansas At Monticello
Bachelor of Arts - Healthcare Management
Bellevue University
High School Diploma -
McGehee High School
- State of Arkansas Teaching License- Certification K-6
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