Summary
Overview
Work History
Education
Skills
Certification
Top Franchise Sales & Top Office in A/R
Timeline
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Lori Jones

Summary

Accomplished Senior Site Manager with a proven track record in franchise sales and team leadership, notably at JAN-PRO of Greater Cincinnati/Dayton. Excelled in enhancing franchise owner performance and team productivity, surpassing yearly sales projections. Skilled in accounting and customer service, adept at fostering professional growth and managing complex operations efficiently.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Site Manager

JAN-PRO of Greater Cincinnati/Dayton
12.2012 - 08.2024
  • Evaluated franchise owners performance regularly, providing constructive feedback to improve service delivery while maintaining strong working relationships.
  • Mentored junior staff members, fostering their professional growth and improving overall team performance.
  • Managed diverse teams of professionals, fostering collaboration and productivity in a fast-paced environment & reported to owners that lived in Chicago.
  • Disclosed & sold franchises in 13 counties.
  • Met and/or exceeded yearly sales projections.
  • Regular follow-up with potential franchise leads.
  • Ensured new franchise owners had all legal business documentation & certification for activation and uploaded into MasterView (MV).
  • Ensured accuracy of franchise owners monthly payments & yearly 1099''s.
  • Ensured all office monthly report deadlines were met.
  • Gathered & reported yearly data for the FDD.
  • Ensured customer agreements were fully executed and uploaded into MV & processed new customer paperwork for billing purposes.
  • Month-End reconciliation of several GL accounts: Interviewed potential employees.
  • Responsible for sending offer letters & ensured all new hire paperwork was complete.
  • Maintained all office equipments, supplies & inventory.
  • Ran errands for office which included bank deposits, post office & Fed-Ex.

Office Manager

Twin Oaks
11.2011 - 11.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence. Scheduled & executed work orders for customer in a timely manner.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • A/P - Processed vendor invoices for payment & check runs. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • A/R - Set-up & maintained customer files and invoiced all customers for all services & supplies. Processed all checks, credit cards & ACH payments in Quickbooks.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Executed work orders accurately and in a timely manner.
  • Cost Analysis - Tracked monthly labor, chemical & supplies per job to meet budgeted forecasts.
  • Human Resources - Responsible for placing employment ads, interviewing candidates & ensuring new hire paperwork was completed accurately and maintained personnel files.
  • Payroll - Processed for over 125 employees.
  • Ran daily errands to the P.O. Box, post office and bank deposits.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Office Manager

Coverall Health Based Cleaning
06.2000 - 09.2011
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

High School Diploma -

Warren County Career Center
Lebanon, OH
05.1984

Skills

  • Accounting
  • Customer Service
  • Human Resources
  • Management
  • Franchise Sales

Certification

Business Accounting & Business Data Processing - Warren County Career Center

Top Franchise Sales & Top Office in A/R

Won several years as Top Salesperson in Franchise Sales at JAN-PRO & Won Top Office Manager in Accounts Receivable at Coverall Health Based Cleaning.

Timeline

Senior Site Manager

JAN-PRO of Greater Cincinnati/Dayton
12.2012 - 08.2024

Office Manager

Twin Oaks
11.2011 - 11.2012

Office Manager

Coverall Health Based Cleaning
06.2000 - 09.2011

High School Diploma -

Warren County Career Center

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Lori Jones