Lori Jordan
Willamina,OR
Summary
Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Education Teacher
Willamina School District
09.2022 - Current
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Encouraged students to take ownership of learning by providing choices.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Led activities that developed students' physical, emotional, and social growth.
Patient Account Representative II
PMC
04.2022 - 08.2022
- Billing, taking payments, customer service, payment entry, typing.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Reconciled statements with patient records.
- Posted payments and processed refunds.
- Contacted patients after insurance was calculated to obtain payments.
Waiter/Server
North Dallas Bar and Grill
02.2022 - 02.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
Server/Bartender
The Oar House
03.2016 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answering Service Operator
Mathew’s answering service
06.2013 - 10.2015
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Maintained detailed customer call and inquiry logs for performance monitoring.
Education
High school diploma -
Cascade High School
Skills
- QuickBooks
- Sales
- Microsoft Word
- Customer service
- Google Docs
- Relationship Management
- Pos Operation
- Computer operation
- Microsoft Office
- Complex Problem-Solving
- Leadership
- Communication skills
- Insurance Collaboration
- Payment Solicitation
Certification
Food Handler Certification
First Aid Certification
CPR Certification
OLCC Service Permit
Timeline
Special Education Teacher
Willamina School District
09.2022 - Current
Patient Account Representative II
PMC
04.2022 - 08.2022
Waiter/Server
North Dallas Bar and Grill
02.2022 - 02.2022
Server/Bartender
The Oar House
03.2016 - 09.2020
Answering Service Operator
Mathew’s answering service
06.2013 - 10.2015
High school diploma -
Cascade High School
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