Lori Joyce
Summary
Personable Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Customer-focused professional with successful 28 year career in healthcare sector.
Overview
36
36
years of professional experience
Work History
Office Administrator
CMJ Properties Corporation
06.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Dental Hygienist
Waltham Family Dental
05.1998 - 06.2020
- Full-time Hygienist treating 11 patients daily, skilled in patient assessment, treatment planning and explanation, executing dental hygiene/periodontal treatment and scheduling follow-up appointments
- Evaluate clinical findings, medical history and previous dental records and integrating the information into a plan for excellent dental hygiene
- Use electronic health recording system for clinical activities and recording oral conditions on dental and periodontal charts when applicable.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
Dental Assistant
Lexington Pediatric Dental Care
08.1987 - 05.1998
- Trained on the job in taking and developing x-rays, preparing and sterilizing equipment, taking impression of patients' teeth for study casts, teaching appropriate oral hygiene strategies, and office management
- Assessed emergency situations, learned emergency protocols, First Aid, and CPR
- Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Education
Bachelor of Applied Science - Child Life Specialist
Wheelock College
Boston, MA06.2008
Associates of Science Degree in Dental Hygiene - Dental Hygiene
Middlesex Community College - Bedford
Bedford, MA06.1991
Skills
- Customer Relationship Management
- Time Management
- Planning Events
- Business Correspondence
- Managing Office Supply Inventory
- Office Management
- Inbound Phone Call Handling
- Budget Support
- Hospitality and Accommodation
Qualifications Summary
6+ years of experience and highly proficient in many areas of the modern dental practice including: Digital radiography, Intra-Oral camera, Soft tissue management, Ka-Vo Diagnodent usage and Application of prevention methods such as Topical Fluorides and Sealants Competent in whitening procedures and instructions for maximizing results with minimal sensitivity Effective periodontal evaluation and treatment including: Peridontal charting, Sonic and Ultrasonic instrumentation, Scaling and Root Planning, and Oral Hygiene instruction with motivating dialog Prior Dental Assistant with willingness and skills to assist the Doctor, chair side or in the lab area Basic Life Support, Nitrous Oxide Monitoring, and Infiltration Anesthesia.
Timeline
Office Administrator
CMJ Properties Corporation
06.2020 - Current
Dental Hygienist
Waltham Family Dental
05.1998 - 06.2020
Dental Assistant
Lexington Pediatric Dental Care
08.1987 - 05.1998
Bachelor of Applied Science - Child Life Specialist
Wheelock College
Associates of Science Degree in Dental Hygiene - Dental Hygiene
Middlesex Community College - Bedford
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