Lori Judge
Schiller Park,IL
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
35
35
years of professional experience
Work History
Retail Store Manager
7-eleven
Schiller Park, IL
08.2009 - Current
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Performed regular audits to ensure compliance with company standards.
- Staffed and trained a team for a store transitioning from franchise to corporate
- Resolve both customer issues and complaints, as well as Employee issues ranging from , employees having issues with their coworkers, employees that need coaching to improve job performance.
- Employees terminations
- Create weekly schedule
- Complete payroll weekly for all employees.
- Complete new hire registrations
- Complete all orders to ensure an adequate supply of products.
- When necessary, put away large orders.
- When necessary, stock the vault and shelves on the main floor
- Ensure that all employees are in proper uniform, greeting customers, and upselling each guest.
- Experienced at running locations that sell gas.
- Experienced at running locations that sell hot food such as pizza, chicken wings, and fresh baked cookies
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supervised cash drawer balances and deposits of store receipts.
- Ensured all safety protocols were followed at all times by staff members.
- Prepared and submitted nightly bank deposits.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Coordinated special events such as promotions or seasonal displays.
- Organized new stock for floor placement.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Delegated work to staff, setting priorities and goals.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Organized merchandise displays according to seasonal promotions or special events.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Retail Manager
Small local businesses
Schiller Park, IL
12.1989 - 12.1996
- Coached, managed and developed teams to provide exceptional service.
- Managed daily operations of the store, including opening and closing procedures.
- Appraised inventory levels on frequent basis,
- Provided strong, consistent excellent customer service.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Maintained store staff by recruiting, orienting and training employees.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolved conflicts among staff, maintaining a harmonious workplace.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
Education
High School Diploma -
East Leyden
Franklin Park, IL06-1990
Skills
- Sales analysis
- Inventory management
- Employee training
- Customer service
- Upselling and cross selling
- Highly motivated
- Strong multi-tasking
- Accurate money handling
- Shrinkage control
- Meticulously detail-oriented
Timeline
Retail Store Manager
7-eleven
08.2009 - Current
Retail Manager
Small local businesses
12.1989 - 12.1996
High School Diploma -
East Leyden