Lori Kennedy
Huntersville,NC
Summary
Diligent, professional SAFe Agile Product Manager/Product Owner with 12+ years of relevant experience possessing excellent work ethic. Background in Leadership, Product Management, Business Analysis, and Quality Assurance, presenting software applications and developing functional software requirements including Feature, User Story, and Test Case Writing. A Clinical Technician with excellent communication and training skills with over 20 years of experience in Healthcare, ranging from billing to patient care, and 5+ years as a NYC Police Officer.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Solution Manger
Allscripts Healthcare Solutions
Charlotte , NC
10.2020 - Current
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
- Modernized products based on consumer feedback and market analysis to increase sales and expand product offering.
- Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
- Built close relationships with key customers, thought leaders and industry influencers to stay abreast of emerging market trends and applications.
- Established goals, policies and work standards to strengthen team performance and boost product results.
- Partnered with internal and external agency teams to create innovative strategies and implement marketing plans that drive awareness, engagement and product adoption.
- Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
- Gathered requirements, oversaw testing and monitored performance to proactively adjust product marketing strategies.
- Provided oversight and collaboration through excellent documentation, organizational, analytical and communication.
Manager- Product Owners and Product Owner
Allscripts
Charlotte , NC
09.2019 - Current
- Reduced process lags by effectively managing 18 employees for productivity, efficiency and improvement.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Hired and mentored Product Owners, working to outline initial company policies and procedures.
- Oversee an eighteen member staff by training, mentoring in Agile processes and ceremonies.
- Supervised performance of eighteen workers with goals of improving productivity, efficiency and cost savings.
- Trained, managed and motivated employees to promote professional skill development.
- Engaged professionally with customers to build rapport and nurture relationships.
Senior Business Systems Analyst/Lead Product Owner, Product Owner Coordinator
McKesson, Allscripts
Charlotte, VT
02.2017 - 09.2019
- Mentored 5 new India based Product Owners.
- SME for Physician Documentation, Emergency Department and Operating Room Management Applications.
- Acting Product Manager, Scrum Master and Product Owner for two India based Scrum teams and one US based Scrum team.
- Ensured Product Quality by closely monitoring SDLC. Elaborated with Product Management to interpret and advise with regards to product vision.
- Lead Product Owner. Monitored day to day operations, conducted meetings and assisted India and US scrum teams with Agile process and ceremonies.
- Engaged daily with support staff, Customer Advocates and Leadership to ensure smooth workflow from inception to delivery of quality products that yield customer satisfaction.
- Verified acceptance of User Stories to verify Definition of Done is met.
- Wrote and conducted Knowledge Transfer presentations for new team members, Support Services and Customers.
- Created defects, user stories, features and acceptance criteria.
- Troubleshot and resolved problems with programs and systems.
- Analyzed and interpreted engineering information to identify needs and make recommendations.
- Expanded systems with new features and structural components.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Identified preventive and predictive maintenance needs to mitigate failure potential.
- Evaluated business needs and issues to devise targeted solutions like [Result].
- Developed and managed project plans while providing status updates to management.
- Analyzed and synthesized business requirements, including conceptualizing processes and recognizing patterns.
- Collaborated with design team to come up with product look.
Agile Product Owner
McKesson
, NC
10.2016 - 02.2017
- Acts as fully integrated team member.
- Is always accessible and participates proactively and constantly in the team activities.
- Uses clear goals to communicate the project vision at every sprint and release.
- Creates, maintains, prioritizes and sequences the backlog based on business value.
- Creates user stories and acceptance criteria based on themes and features granular enough for a single sprint.
- Prioritizes user stories by business value.
- Decides which user stories are scheduled into sprints and provides rapid feedback.
- Participates in project planning, daily standup meetings, reviews, retrospectives, sprint and release planning, end of Sprint and PI demos and other Scrum related meetings.
- Creates Pilot test cases, Knowledge Transfers and performs demos.
- Provides application support and acts as SME for Physician Documentation, Operating Room Management and Emergency Department applications.
- Reviews deliverable and demonstrable code after every sprint, and has the authority to accept or reject.
- Develops and maintains standards for testing and progress visibility.
- Provides Progress reporting.
- Assists with backlog maintenance.
- Assists with internal and external communication, improving transparency and radiating information.
- Assists with prioritization and resolution of defect/bugs.
- Steers the project to ensure delivery of business value.
- Is visible, vocal and objective.
Business Systems Analyst
McKesson
Charlotte, NC
04.2016 - 10.2016
- Leads the gathering of functional software requirements from key project stakeholders and business subject matter experts using interviews, workshops and meetings to formulate and communicate the business vision for the project, map out the initial requirements and the scope of the project.
- Analyzes the business objectives of the stakeholders and develops solutions to the business issues.
- Interprets between the business needs, including MU3 requirements and defines and documents use cases, user stories, requirements and acceptance criteria.
- Articulates requirements to other team analysts, development, QA and implementation consultants.
- Exercises common sense and good judgment with decisions, escalation of issues, and prioritization of work in an Agile Scrum environment.
- Identifies, analyzes and document business requirements and delivers work products throughout the Software Development Life Cycle.
- Translates business requirements system/functional requirements for Development.
- Effectively communicates with internal and external clients/teams.
- Provides accurate and timely updates to project leadership and clients.
- Plans and executes integration and acceptance of software features.
- Acts as an interface between technology teams and support teams.
- Trains and educates internal and external personnel and customers on new feature functionality.
Quality Assurance Analyst
McKesson
Charlotte, NC
04.2012 - 04.2016
- Evaluates and tests new or modified Paragon Software programs to verify that said programs function according to user requirements and conform to established guidelines as part of an Agile Scrum Team.
- Attend daily standups and participate in Sprint Grooming, Sprint Planning and Sprint Retrospective meetings.
- Writes, revises and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
- Solely oversees the entire QA process for Emergency Department and Physician Documentation Applications for accuracy, improvement and workflow including Blackbox testing and education/training.
- Subject matter expert for both applications and working knowledge of Patient Profile, CPOE, CCS and Med Admin applications.
- Writes procedures, workflow documents and test cases.
- Creates Work Items in Microsoft Team Management Server for defects.
- Attends meetings with product management, project management, business analysts and development for feedback on the product and improving workflow and quality concerns.
- Attends meetings with Support to assist with customer issues and apprises the Support team of new functionality and known issues to facilitate resolving Customer issues.
- Logs and runs test cases and test plans in HP ALM.
- Works closely with Clinical Content Team in regards to creating new documents for the Emergency Department and Inpatient setting and assisting customers to meet Meaningful Use requirements and Core Quality Measures.
ER Technician
Carolinas Medical Center Northeast
Concord, NC
02.2010 - 03.2012
- Responsible for all aspects of Patient Care, including phlebotomy, EKG, Vital Signs and cardiac monitoring.
- Assists Physicians and Nurses with procedures and trauma protocols.
- Obtains lab specimens, performs electronic charting and secretarial duties in a Level 1 Trauma Emergency Department.
- Acts as a liaison between family members, Physicians and Nurses and all staff to ensure quality patient care.
- Super User for Cerner Go Live.
ER Technician
Carolinas Medical Center
Charlotte, NC
04.2009 - 02.2010
- Responsible for all aspects of patient care, including Phlebotomy, EKG, Vital Signs and cardiac monitoring and secretarial duties.
- Assists Physicians and Nurses with procedures and trauma protocols.
- Obtains lab specimens, performs electronic charting and secretarial duties in a Level 1 Trauma Emergency Department.
- Acts as a liaison between family members, Physicians and Nurses and all staff to ensure quality patient care.
Education
Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYNursing
Molloy College
Rockville Centre, NYNursing
Queens University of Charlotte
Charlotte, NCSkills
SQL
Rally
TFS
ALM
Visio
Forms Designer
Forms Publisher
CPT/ICD10
Microsoft Excel
Microsoft Power Point
Microsoft Word
Microsoft Teams
Outlook
Cerner
HMed
T Systems
Dragon
One Content
Physician Documentation
Leadership
Mentor
Presentations
Project leadership
Project management
Issue and conflict resolution
Staff development
Communications
Problem resolution
Team management
Team building
Process improvement
Certification
Certified SAfe Agile 4.0 PO/PM
Certified Pragmatic Marketing Level II
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Timeline
Solution Manger
Allscripts Healthcare Solutions
10.2020 - Current
Manager- Product Owners and Product Owner
Allscripts
09.2019 - Current
Senior Business Systems Analyst/Lead Product Owner, Product Owner Coordinator
McKesson, Allscripts
02.2017 - 09.2019
Agile Product Owner
McKesson
10.2016 - 02.2017
Business Systems Analyst
McKesson
04.2016 - 10.2016
Quality Assurance Analyst
McKesson
04.2012 - 04.2016
ER Technician
Carolinas Medical Center Northeast
02.2010 - 03.2012
ER Technician
Carolinas Medical Center
04.2009 - 02.2010
Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Nursing
Molloy College
Nursing
Queens University of Charlotte
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