Lori Keylon
Livonia,MI
Summary
Dedicated Cargo Service Agent known for strong attention to detail and commitment to customer satisfaction. Experienced in customs clearance procedures and employee mentorship, ready to enhance operational efficiency and service quality.
Overview
2027
2027
years of professional experience
Work History
Cargo Service Agent
Delta Air Lines, Inc
Romulus, Michigan
11.2010 - Current
- Mentored new employees on proper cargo handling techniques in accordance with company policies.
- Developed relationships with customers to ensure satisfaction with services provided.
- Participated in the UAT testing of iCargo.
- As an iCargo Champion, I assisted with the iCargo rollout in DTW, ORD and ATL.
- Contributed to various departments such as the acceptance desk, exports, imports, DASH, trucking, WCC, and customs.
iCargo Champion
Delta Air Lines, Inc
Romulus, Michigan
Education
Bachelor of Science - Finance And Accounting
University of Michigan
Dearborn, MI05-1985
Skills
- Cargo handling
- Customer satisfaction
- iCargo implementation
- Customs regulations
- Problem resolution
- Employee mentoring
- Effective communication
- Attention to detail
- Customs clearance procedures
- Import-export compliance
Timeline
Cargo Service Agent
Delta Air Lines, Inc
11.2010 - Current
iCargo Champion
Delta Air Lines, Inc
Bachelor of Science - Finance And Accounting
University of Michigan