Lori Kilgore
Fayetteville,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Office Administrative Assistant
L & W Supply
2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Catering Manager
Sodexo Food Service
2019 - 2021
- Handled catering scheduling, ordered food and planned events.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Worked with chefs to plan menus according to client needs and budgets.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
Assistant Manager
Skye Bistro
2015 - 2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Panera Bread
2012 - 2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager of Operations
Man's Best Friend
2005 - 2012
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Dining Room Manager
Sammy's Steakhouse
2003 - 2005
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
Dining Room Manager
Silvestro Supper Club
2002 - 2003
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Restaurant Manager
The Memory Grill
1999 - 2003
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Associate of Science - Nursing
Lakeland Community College
Willoughby, OH01-1997
Skills
- Friendly, positive attitude
- Excellent communication
- Organizational skills
- Multitasking
- Dependable and responsible
- Calm under pressure
Timeline
Office Administrative Assistant
L & W Supply
2021 - Current
Catering Manager
Sodexo Food Service
2019 - 2021
Assistant Manager
Skye Bistro
2015 - 2018
Assistant Manager
Panera Bread
2012 - 2015
General Manager of Operations
Man's Best Friend
2005 - 2012
Dining Room Manager
Sammy's Steakhouse
2003 - 2005
Dining Room Manager
Silvestro Supper Club
2002 - 2003
Restaurant Manager
The Memory Grill
1999 - 2003
Associate of Science - Nursing
Lakeland Community College
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