Lori Kirkland
Glenmont,OH
Summary
Compassionate caregiver and adaptable problem-solver, demonstrated success in enhancing team performance and customer satisfaction at Kelley
Overview
20
20
years of professional experience
Work History
Caretaker
Griffin Oconnor
Vero Beach, FL
08.2004 - 08.2020
- Conducted various housekeeping activities, focusing on meal prep and laundry.
- Prepared rooms and facilities for events, meetings, guests.
- Reviewed stock and identified needed items.
- Cleaned interior and exterior of windows.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed household errands and other essential duties.
Sever
Stix Bar
Vero Beach, FL
03.2015 - 11.2016
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and confirmed complete orders.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Filled condiments and napkin containers during slack periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained records of transactions made during shift as required by law or company policy.
- Checked food before serving it to customers.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Responded to ad hoc cleaning duties at end of shift.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Greeted customers, answered questions and recommended specials to increase profits.
Deli Manager
Kelley's Irish Pub
Vero Beach, FL
04.2000 - 07.2004
- Explained goals and expectations required of trainees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved customer complaints in a professional manner.
- Observed food safety and sanitation protocols to reduce germ spread.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Supervised deli staff to ensure efficient customer service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Distributed food to service staff for prompt delivery to customers.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Prepared workstations with ingredients and tools to increase efficiency.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Performed periodic audits of cash registers for accuracy in transactions and pricing.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL05-2001
Skills
- Interpersonal Skills
- Adaptable problem-solving
- Personal care
- Compassionate caregiving
- Medication distribution
Affiliations
- i enjoy doing do it yourself projects at home. that includes anything from painting a picture to building a table.
References
References available upon request.
Timeline
Sever
Stix Bar
03.2015 - 11.2016
Caretaker
Griffin Oconnor
08.2004 - 08.2020
Deli Manager
Kelley's Irish Pub
04.2000 - 07.2004
High School Diploma -
Vero Beach High School
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