Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Lori Kirkland

Glenmont,OH

Summary

Compassionate caregiver and adaptable problem-solver, demonstrated success in enhancing team performance and customer satisfaction at Kelley

Overview

20
20
years of professional experience

Work History

Caretaker

Griffin Oconnor
Vero Beach, FL
08.2004 - 08.2020
  • Conducted various housekeeping activities, focusing on meal prep and laundry.
  • Prepared rooms and facilities for events, meetings, guests.
  • Reviewed stock and identified needed items.
  • Cleaned interior and exterior of windows.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed household errands and other essential duties.

Sever

Stix Bar
Vero Beach, FL
03.2015 - 11.2016
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Trained new employees on restaurant procedures and plating techniques.
  • Served food and beverages to patrons and confirmed complete orders.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Filled condiments and napkin containers during slack periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked food before serving it to customers.
  • Presented menus and answered questions regarding items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Responded to ad hoc cleaning duties at end of shift.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Greeted customers, answered questions and recommended specials to increase profits.

Deli Manager

Kelley's Irish Pub
Vero Beach, FL
04.2000 - 07.2004
  • Explained goals and expectations required of trainees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Resolved customer complaints in a professional manner.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Supervised deli staff to ensure efficient customer service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Distributed food to service staff for prompt delivery to customers.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Performed periodic audits of cash registers for accuracy in transactions and pricing.

Education

High School Diploma -

Vero Beach High School
Vero Beach, FL
05-2001

Skills

  • Interpersonal Skills
  • Adaptable problem-solving
  • Personal care
  • Compassionate caregiving
  • Medication distribution

Affiliations

  • i enjoy doing do it yourself projects at home. that includes anything from painting a picture to building a table.

References

References available upon request.

Timeline

Sever

Stix Bar
03.2015 - 11.2016

Caretaker

Griffin Oconnor
08.2004 - 08.2020

Deli Manager

Kelley's Irish Pub
04.2000 - 07.2004

High School Diploma -

Vero Beach High School

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Lori Kirkland