Lori Klein
Cadiz,KY
Summary
Dynamic Associate Realtor with a proven track record at Keller Williams, excelling in real estate marketing and buyer representation. Leveraging strong negotiation skills and a customer service focus, I consistently exceed client expectations, fostering lasting relationships that drive repeat business and referrals. Committed to ethical practices and delivering exceptional results in every transaction.
Professional real estate specialist with strong track record in property transactions and client relations. Known for effective team collaboration, problem-solving, and adaptability to changing market conditions. Skilled in client communication, negotiation, and market analysis. Consistently focused on achieving results and delivering high-quality service.
Overview
1
1
Certification
1
1
Number one listing agent 2010
Work History
Associate Realtor
Historic and Distinctive Homes
2022 - 2023
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Associate Realtor
Cope Realty and Auction
2021 - 2022
- Managed contracts and paperwork efficiently, ensuring accuracy and timeliness in all stages of transactions.
- Developed effective marketing strategies for property listings, attracting a wider pool of potential buyers.
- Maintained strong relationships with clients, leading to repeat business and referrals from satisfied customers.
- Kept clients informed on changes in market conditions, including new listings, price reductions, or local developments that could impact their property search or sale.
Associate Realtor
Benchmark Realty LLC
2016 - 2021
- Regularly attended industry events and conferences to stay updated on market conditions, trends, legislation changes, and networking opportunities.
- Assisted sellers in staging homes effectively by offering recommendations for improvements that could increase property value or appeal to buyers.
- Prepared detailed comparative market analysis reports for clients to help determine appropriate listing prices or offers for properties.
- Increased client satisfaction by providing personalized real estate services and maintaining clear communication throughout transactions.
- Collaborated with fellow agents within the brokerage firm to maximize exposure of listed properties within the local real estate community.
Associate Realtor
The Realty Association
2014 - 2016
- Expanded professional network through participation in local real estate associations, fostering valuable connections within the industry.
- Conducted thorough market research to provide clients with accurate information on property values and trends.
- Assisted clients in negotiating the best possible prices for properties, ensuring a smooth purchasing process.
- Delivered exceptional customer service by promptly addressing concerns or issues that arose during the buying or selling process.
- Educated prospective buyers on the benefits of homeownership, leading to increased interest and inquiries about listed properties.
Associate Realtor
Keller Williams
2009 - 2013
- Developed marketing materials that effectively showcased listings to prospective buyers.
- Negotiated contracts, securing favorable terms for clients while maintaining compliance standards.
- Implemented technology solutions to enhance customer service and operational efficiency.
- Organized open houses and property showings for potential buyers, resulting in successful sales closures.
New Home Sales Representative
Harvest Homes
2007 - 2009
- Guided clients through home-buying process, ensuring personalized service and satisfaction.
- Developed and maintained strong relationships with prospects, resulting in increased referrals.
- Collaborated with construction teams to align timelines and ensure quality standards were met.
- Conducted market analysis to identify trends and adjust sales strategies accordingly.
- Collaborated with marketing team to develop promotional materials that highlighted key features and benefits of the homes, attracting more potential buyers.
- Negotiated contracts and terms effectively, fostering positive outcomes for both clients and the company.
- Facilitated a seamless transition from contract signing to move-in day by coordinating with various internal departments as well as external partners like inspection agencies and appraisers.
Associate Realtor
Crye-Leike
04.2001 - 2007
- Facilitated property showings, enhancing client engagement and satisfaction.
- Conducted market analysis to identify trends and inform pricing strategies.
- Streamlined transaction processes, ensuring timely completion of documentation.
- Mentored junior agents, providing training on best practices in real estate sales.
- Cultivated relationships with clients, resulting in increased referrals and repeat business.
- Coordinated with mortgage lenders, home inspectors, and other professionals during transactions to ensure timely completion of all necessary steps.
- Demonstrated a strong commitment to ethical practices and adherence to state regulations and real estate laws throughout all business dealings.
- Provided guidance to first-time homebuyers on the buying process, helping them make informed decisions and secure financing options.
- Utilized social media platforms effectively for promoting listings and connecting with potential clients within targeted demographics.
- Assessed clients'' needs and preferences to locate suitable properties that met their criteria and budget constraints.
Customer Service Representative
Eaton Aeroquip
1995 - 2000
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Managed escalated issues effectively, ensuring timely resolutions and maintaining service quality.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to improve service delivery processes and efficiency.
- Analyzed customer feedback to identify trends, implementing solutions that enhanced service offerings.
- Developed training materials for staff, fostering consistent knowledge and skill development across the team.
- Led initiatives to streamline workflows, resulting in improved response times and operational effectiveness.
- Mentored junior representatives, promoting teamwork and high standards of customer care throughout the department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Marketing Management And Research
University of Toledo
Toledo, Ohio, OH01-2001
Skills
- Construction
- Customer service focus
- Self-motivation and drive
- Team collaboration
- Real estate marketing
- Buyer representation
- Property management
- Goal-oriented mindset
- Ethical business practices
- Open house hosting
- Conflict resolution
- Property valuation expertise
- Social media marketing
- Sales strategy development
- Lead generation strategies
- Home staging techniques
- Photography and videography
- Local marketing
Certification
- Certified new home specialist, Harvest Homes, - 2008
Languages
English
Native or Bilingual
Timeline
Associate Realtor
Crye-Leike
04.2001 - 2007
Associate Realtor
Historic and Distinctive Homes
2022 - 2023
Associate Realtor
Cope Realty and Auction
2021 - 2022
Associate Realtor
Benchmark Realty LLC
2016 - 2021
Associate Realtor
The Realty Association
2014 - 2016
Associate Realtor
Keller Williams
2009 - 2013
New Home Sales Representative
Harvest Homes
2007 - 2009
Customer Service Representative
Eaton Aeroquip
1995 - 2000
Associate of Science - Marketing Management And Research
University of Toledo