Lori Konstanty
Melrose,MA
Summary
Experienced Office Manager and administration professional with over 10 years of experience in overseeing wide variety of essential functions in a bustling business. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Highly organized with strengths in prioritizing tasks and managing deadlines. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Office Manager
Atlantis Wellness Center
Lynnfield, MA
10.2015 - Current
- Recruits and trains new employees to meet job requirements.
- Interviews prospective employees and provided input to HR on hiring decisions.
- Produces and distributes memos, newsletters and other forms of communication.
- Manages busy calendar for clinical team, planning and preparing meetings and communications.
- Analyzes internal processes and recommended and implemented procedural or policy changes to improve operations.
- Streamlines office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Interacts professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Recruits, trains and develops administrative team to support corporate growth and objectives.
- Manages office budget to handle inventory, postage and vendor services.
- Implements and maintains company protocols to facilitate smooth daily activities.
- Checks on employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.
- Develops and actualizes plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Creates marketing campaigns to increase visibility of the practice within the community.
- Generates weekly reports on patient visits, revenue collected and other pertinent data.
- Works collaboratively with physicians to develop treatment plans tailored to each individual's needs.
- Develops strategies for increasing patient satisfaction through improved customer service standards.
- Resolves customer inquiries and complaints requiring management-level escalation.
- Assigns work and monitored performance of project personnel.
Operations Coordinator
Be Fit
Lynnfield, MA
08.2018 - Current
- Identified, recommended and led initiatives to drive growth and performance improvement in fitness space.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created and provided marketing material to meet business needs.
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Implemented promotional strategies to maximize conference and convention attendees.
Recruiter
J. David Group
Melrose, MA
06.2013 - 10.2014
- Created and maintained positive relationships with hiring managers and HR business partners.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Education
CPC - Life Coaching
Institute For Professional Excellence in Coaching
Shrewsbury, NJ01.2017
Executive Assistant And Executive Secretary
Katharine Gibbs School
Boston, MA10-1996
Some College (No Degree) -
University of Hartford
West Hartford, CTSkills
- ATS/Bullhorn
- CRM/Keap/ Shopify
- Microsoft Office
- Recruitment and Hiring
- Planning and Prioritization
- Critical Thinking
- Time Management
- Relationship Building
- Onboarding and Orientation
- Scheduling and Coordinating
- Multitasking and Organization
- Process Improvement Initiatives
- Process Improvement Initiatives
- Team Building and Leadership
- Project Management
- Inventory Control
Timeline
Operations Coordinator
Be Fit
08.2018 - Current
Office Manager
Atlantis Wellness Center
10.2015 - Current
Recruiter
J. David Group
06.2013 - 10.2014
CPC - Life Coaching
Institute For Professional Excellence in Coaching
Executive Assistant And Executive Secretary
Katharine Gibbs School
Some College (No Degree) -
University of Hartford