Lori Kotlarsic
Welcome,MD
Summary
Experienced with office administration, including managing daily operations and ensuring workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. I am looking to join a company that I can learn from and grow with.
Overview
9
9
years of professional experience
Work History
Office Manager/Tag & Title Clerk
National Motors -Dan Comptroller
03.2017 - 03.2019
- Bookkeeping, sent emails, order supplies, track hours of employees, input data into software program, wrote checks, daily bank deposits, organized mail & distributed it out, called customers, customer service, cleaned office, kept track of sub-contractors’ hours, did tags & titles for customers, mailed the tags, copied correspondence, dealt with VA, DC & MD MVA/DMV, made files and filed customers contracts etc., created templates of agreements, etc., helped resolve customer and fellow employee grievances.
- 410-465-4545
- Managed office supplies and inventory, ensuring availability for daily operations.
- Implemented filing system improvements, enhancing document retrieval efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Tag & Title Clerk
Fast Track Tag & Title
- 09.2018
- Did tag & titles for customers, took payments, bookkeeping, organized mail, customer service, cleaned office, ordered supplies, made files, copied correspondence, created documents, handled customers grievances, prepped for deposits, obtained new customers, made phone calls & filed.
- Taylor McCann | 30-539-4661
Office Manager
NATIONAL AUTO OF WALDORF
03.2019 - 11.2025
- Oversaw daily office operations, ensuring efficiency and organization across multiple departments.
- Coordinated scheduling and maintained calendars for senior management, optimizing time management.
- Implemented new filing systems, enhancing document retrieval speed and accuracy.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma - Business Introductory
Mountain States Technical Institute
Phoenix, Arizona01.1987
Business
Charles County Community College
Waldorf, MD01.1992
Skills
- Microsoft Office, Excel, Quikbooks, Word
- Customer Service
- Self starter, but also great in a group environment
- Data entry
- Office management
- Customer service
- Office administration
- Organizational skills
- Customer relations
Timeline
Office Manager
NATIONAL AUTO OF WALDORF
03.2019 - 11.2025
Office Manager/Tag & Title Clerk
National Motors -Dan Comptroller
03.2017 - 03.2019
Tag & Title Clerk
Fast Track Tag & Title
- 09.2018
Business
Charles County Community College
High School Diploma - Business Introductory
Mountain States Technical Institute