Hi, I’m
Lori Koyuncu RN
Healthcare
Roswell,Georgia
Summary
Resourceful Vice President with over 30 years of results-oriented experience in all aspects of Assisted Living and Home Care encompassing operations management ,risk management ,system administration,turn around management,marketing,revenue cycle management, and state and federal regulatory compliance .A strong leader with a great compassion for supporting an environment that provides a dignified and caring atmosphere for the residents, resident families, and the staff.
Overview
29
years of professional experience
5
years of post-secondary education
Work History
CaraVita Home CareRoswell, GA
V.P. Of Clinical Operations
08.2014 - Current
Job overview
- Formulated policies that improved operational efficiency and productivity.
- OVersaw multiple programs in Independent communities providng care to residents.
- Negotiated contracts with vendors for services, products and supplies.
- Established performance standards for staff members in order to drive productivity levels up.
- Organized special projects such as corporate events or marketing campaigns.
- Collaborated with executive team members on major decisions regarding company wide initiatives.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Reviewed reports from functional areas to assess progress towards organizational goals.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Identified problems and implemented solutions to better streamline operations.
- Delivered strategic input into business decisions and deals.
- Ensured compliance with federal, state and local laws related to employment practices.
- Developed and analyzed cost vs. revenue metrics to monitor staff performance.
- Conducted independent analyses to resolve program deficiencies.
- Hired, trained and mentored 6 staff members to maximize productivity.
- Enforced compliance with government regulations and company policies.
- Applied coaching techniques and tools to support managers and team members in improving performance.
SharecareBrentwood, TN
Call Center Supervisor RN
01.2013 - 06.2014
Job overview
- Developed and oversaw a team of 18 Telephonic Registered Nurses to meet performance standards.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
- Interpreted all incoming calls including duration, type of inquiry and complaint, resolution action taken.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Monitored performance by reviewing relevant reporting data and producing statistical reports.
- Delivered constructive call process feedback.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings/coaching sessions with R.N.'s to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Sunrise Senior LivingEdgewater, NJ
Executive Director
10.2008 - 07.2012
Job overview
- Financial and budgetary responsibility of 6.5 MM with Maintaining profit margin of 35%.
- Driver of the Sales and Marketing Process to ensure maximization of revenue and our market position.
- Oversaw $500,000 interior and exterior cosmetic refresh for capital expenditure.
- Responsible with the day to day operations of all aspects of the community which includes EBIDATA as well as managing all aspects of the resident and family relationships.
- Provided direct supervision to all community management and indirect supervision to all community staff.
- Ensured that Sunrise HR policies and guidelines are properly implemented including; coaching,counseling, and performance evaluations.
- Oversaw the Yardi,IT care-management and documentation system where all resident assessments and care-plans are recorded and implemented. Ensures that the correct care is being delivered at all times.
- Prepares analysis and interprets the daily, weekly and monthly qualitative and operational reports as required by Sunrise's internal policy,as well as the federal and state requirements.
Brookdale Senior Living Inc.Fort Myers, FL
Executive Director
09.2007 - 09.2008
Job overview
- Prepared ,analyzed and interpreted the daily, weekly and monthly qualitative and operational reports as required by the company policy and the federal and state requirements.
- Oversaw the day to day operations and supervision of the campus. Financial and budgetary responsibility of 3.2 MM with maintaining profit margin of 35% or greater.
- Provided direct supervision of all community management and indirect supervision of all campus staff, which included coaching, counseling, and performance evaluations.
- Maintained an outreach program to ensure positive relationships with the community for census development.
- Reviewed the weekly and monthly staffing schedules to ensure the efficient utilization of available resources and to ascertain that the direct nursing hours meet the resident's needs in accordance with the budget and regulations.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Assisted in developing budgets for each departmental unit within the organization.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
Caravita Senior Care ManagementAtlanta, GA
VP of Clinical Operations and National Trainer
07.2004 - 09.2007
Job overview
- Trained and educated all Management and staff at different levels regarding to "CARASYST"(Online resident care plan, service tracking, and billing summary.
- Responsibilities included the overall nursing operations of the seven communities located in Georgia and Florida.
- Continuously designated and implemented orientation and other training programs for the Executive Directors,Director of Resident Care,RN's ,LPN,s and CNA's.
- Developed and implemented plan of corrections for the community citations. Responsible for auditing the implemented corrections prior to State visit for ensuring the compliance.
- Facilitated monthly organization-wide conference calls with nurses to determine and develop the most comprehensive proactive intervention plans fo high risk residents.
Caravita Senior Care ManagementRoswell, Georgia
Executive Director/Interim Regional Director
09.2000 - 07.2004
Job overview
- Trained and executed all other Executive Directors in Nursing and management of the operations.
- Executed affective,dynamic and user friendly operational procedures and systems that turned around the facility's financial performance which indicated profits first time in its history.
- Actively involved in many of the community supporting programs such as Atlanta Alzheimer's Association,North Fulton Chamber of Commerce, ALFA Chapter in Georgia and dynamically promoted the services via relationships.
- Reduced OT by 80% through implementation nursing protocols and realigning the scheduling.
- Implemented and spread the pilot programs that are proven to be successful through out the other communities which generated additional 3.1 MM for the organization.
UniCareAtlanta, Georgia
Utilization Review Nurse
07.1998 - 08.2000
Job overview
- Assessed patient medical records to determine the appropriateness of requested services and procedures.
- Collaborated with multidisciplinary teams on developing strategies for improving care quality and controlling costs.
- Obtained critical date for Catastrophic illnesses in order for specific procedures and admissions to be authorized for the medical necessities.
Menders, IncAtlanta, Georgia
Home Care Service Coordinator /RN
06.1994 - 11.1998
Job overview
- Assessed patient health needs, developed and implemented nursing care plans, and maintained accurate client medical records.
- Educated patients about their condition and how to manage it with lifestyle changes or medications.
- Responsibilities included setting up new services, communications with Physicians for medical assistance, and following up/managing Nursing assistants.
Lee Memorial HospitalFort Myers, FL
Operating Room Nurse
10.2006 - 08.2007
Job overview
- Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes.
- Prepped operating rooms to comply with environmental asepsis standards.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
Education
Saint Frances School of NursingPittsburgh, PA
Bachelor of Science from Registered Nurse
05.1992 - 05.1994
California University of PennsylvaniaCalifornia, PA
Bachelor of Arts from Psychology
09.1988 - 05.1991
Skills
- Financial Management
- Metrics Tracking
- Operations Management
- Human Resources
- Lead Generation
- Risk Management
- Complex Problem-Solving
- Cash Flow and Financial Analysis
- Industry Best Practices
- Rules and Regulations
- Customer Education
- Training and Mentoring
- Budget Oversight
- Relationship Building
- Alzheimer's Memory Care Training
- Sales and Marketing Training
Accomplishments
- Led Management team to achieve High NOI .Earned recognition from upper management and Bonuses quarterly for 5 years
Leadership training
- Sunrise Senior Living , Brookdale Senior Living and Caravita Senior Care Management provided intense and thorough Leadership training on how to become a better leader and have a unique talent for cultivating diverse collaborative teams.
Timeline
V.P. Of Clinical Operations
CaraVita Home Care
08.2014 - Current
Call Center Supervisor RN
Sharecare
01.2013 - 06.2014
Executive Director
Sunrise Senior Living
10.2008 - 07.2012
Executive Director
Brookdale Senior Living Inc.
09.2007 - 09.2008
Operating Room Nurse
Lee Memorial Hospital
10.2006 - 08.2007
VP of Clinical Operations and National Trainer
Caravita Senior Care Management
07.2004 - 09.2007
Executive Director/Interim Regional Director
Caravita Senior Care Management
09.2000 - 07.2004
Utilization Review Nurse
UniCare
07.1998 - 08.2000
Home Care Service Coordinator /RN
Menders, Inc
06.1994 - 11.1998
Saint Frances School of Nursing
Bachelor of Science from Registered Nurse
05.1992 - 05.1994
California University of Pennsylvania
Bachelor of Arts from Psychology
09.1988 - 05.1991
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