LORI KUTCHMARK BS,PMP
Richmond,Ohio
Summary
Visionary leader and seasoned project management executive with a strong commitment to fostering collaboration and promoting an engaged and empowering work culture. Recognized for implementing data-driven decision-making processes to drive successful project completion. Documented proficiency in building and maintaining robust relationships with diverse stakeholders within dynamic, fast-paced healthcare settings. A customer-focused professional with an impressive 25 + year career spanning from direct care to the strategic management of multi-disciplinary teams in project management, healthcare and insurance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Manager
Select Rehabilitation
2022.11 - Current
- Directed strategic business project initiatives which included planning, executing and completing projects considering budget, timelines, resources and task management to ensure customer satisfaction
- Identified program obstacles, highlighting the impact of inadequate communication on unplanned discharge services and unmet needs, emphasizing the need for improved preparation
- Communicated potential impacts and successfully implemented a program that reduced equipment costs by 20%, alleviating the financial burden on the facility
- Collaborated with cross-functional stakeholders to successfully manage internal projects, establishing clear scopes of work, incorporating input from subject matter experts, and addressing concerns
- Ensured the smooth progress of projects through daily standup's, preventing scope creep and delays, resulting in a satisfaction rate improvement to approximately 50%
- Led and managed the vendor selection process for program initiatives, establishing effective vendor and quality management agreements
- Collaborated on scope of work documentation and assisted in resolving procurement legal issues with the contract manager
- This effort resulted in a 50% faster service delivery and a significant 30% overall improvement in customer satisfaction.
Director of Rehabilitation
Park Vista Nursing And Rehabilitation
2011.10 - 2022.11
- Managed multiple departments with an emphasis on hiring and education, highlighting leadership, coaching, and the development of high-performing teams
- Handled client escalations independently and worked with internal and client teams to resolve in a timely manner
- Supervised, oriented, trained, and counseled department employees to enhance job performance, yielding a significant decrease in turnover (1 resignation in 15 months) and an increased standards of patient care
- Maintained appropriate and adequate staffing through scheduling of residents on caseloads allowing an increase of staffing by 50%, while balancing budget to reach revenue goals monthly
- Spearheaded the successful implementation of new projects, gaining buy-in for a state-of-the-art compliance tool allowing the company to streamline processes, resulting in an 85% improvement in processing times, resolving previous bottlenecks that caused 3-month delays in accounts receivable and revenue loss.
Traveling Physical Therapist Assistant
RehabCare
2019.01 - 2021.10
- Traveled to facilities during management takeover to create a smooth transition of processes
- Implemented process improvements to streamline communication and address concerns related to safety, home setup, and adjustments to medical and physical needs more efficiently
- This proactive approach significantly contributed to a more effective and shortened patient stay, decreasing the average length of stay by 2 days and achieving care continuity
- Enhanced patient mobility through the implementation of passive and active therapeutic exercises, consistently achieving Plan of Care (POC) goals approximately 5 days ahead of scheduled discharge
- Demonstrated adaptability by making real-time adjustments to treatments through continuous monitoring of patient progress
- Customized therapeutic exercises to accommodate diverse ages and abilities, enhancing personalized patient care and achieving improved compliance upon discharge
- Implemented an internal checklist for discharge compliance, which encompassed providing a written Home Exercise Program (HEP), arranging necessary home equipment, securing physician orders, and coordinating ongoing nursing and therapy services for outpatient care
- This meticulous checklist guaranteed continuity of care, ensuring patients' success in transitioning to the community.
Senior Executive Director Of Operations
The Mahone Group Of Business, LLC
2019.10 - 2020.12
- Managed the creation and deployment of support resources and services for chapters in the areas of marketing, communications, and public relations
- Led a team responsible for these functions, aligning their efforts strategically and tactically with other organizational departments
- Maintained direct communication and collaboration channels with the President/CEO, providing regular updates on activities and partnerships
- Implemented a comprehensive system integrating a professional database for storing reports and communications, facilitating seamless information flow from the marketing team to the sales team by establishing channels for feedback and requests from the sales team to the marketing team, ensuring efficient collaboration and streamlined operations where lack of systems in start-up environment were preventing scalability and quality product delivery
- Spearheaded the design of a software digital product and provided innovative ideas for launching new product lines
- When compliance and regulatory delays from the government negatively impacted revenue streams, led strategic initiatives to pivot focus to smaller individual products, ensuring the continuity and viability of the business in collaboration with global product teams
- Collaborated with cross-functional team members to conduct market analysis aimed at understanding the company's competitive advantages
- Compiled and presented this information to executive leadership, along with recommendations for growth strategy
- This approach guided organizational direction, program development, service provision, and decision-making processes, ensuring the overall health and vitality of the organization leading to 15% growth within 6 months.
Education
Bachelor's Of Science - Health Sciences
Kaplan College - Indianapolis
Indianapolis, INAssociates Of Applied Science - Physical Therapy
Kent State University
East Liverpool, OHSkills
- Customer Service
- Vendor Relationship Management
- Regulatory Compliance
- Program performance analysis
- Utilization Management
- Revenue Growth
- Interpersonal Skills
- Partnerships and Resource Mobilization
- Problem-Solving
Certification
- Project Management Professional (PMP), Project Management Institute (PMI), 01/01/24
- Licensed Life and Health Insurance, 10/01/21
- Lean Six Sigma Green Belt, SSGI, In Progress
Skills and Accomplishments
- Team Leadership and Development: Spearheaded staff development initiatives by motivating and guiding team members to pursue additional certifications. Championed their cause through the presentation of compelling benefits and marketing usages to upper management, successfully securing support for reimbursement programs which led to increased employee retention but also facilitated essential investments in the business, empowering the workforce for enhanced overall outcomes.
- Decision-Making and Accountability: Utilized BI tools to analyze staffing needs in alignment with productivity, labor costs, and overtime trends, leading to successful requests for increased staffing. Maintained productivity at a targeted 90% and effectively reduced facility-wide overtime costs to less than 10 hours weekly across multiple departments
- Cross-Functional Collaboration: Collaborated with cross-functional departments to implement and mandate a 72-hour care conference upon admission, successfully enhancing communication and reducing complaints and unplanned discharges to under 25%, a notable improvement from the previous 40%
- Technical Skills and Tools: Jira, Microsoft Project, Agile & Waterfall Methodologies , Six Sigma, BI tools, EMR systems including Nethealth, Optima, PCC, CMS, Availity portal, Office tools.
Timeline
Program Manager
Select Rehabilitation
2022.11 - Current
Senior Executive Director Of Operations
The Mahone Group Of Business, LLC
2019.10 - 2020.12
Traveling Physical Therapist Assistant
RehabCare
2019.01 - 2021.10
Director of Rehabilitation
Park Vista Nursing And Rehabilitation
2011.10 - 2022.11
Bachelor's Of Science - Health Sciences
Kaplan College - Indianapolis
Associates Of Applied Science - Physical Therapy
Kent State University
- Project Management Professional (PMP), Project Management Institute (PMI), 01/01/24
- Licensed Life and Health Insurance, 10/01/21
- Lean Six Sigma Green Belt, SSGI, In Progress
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