Lori LaFace

· Coordinated MATP Services

o Took reservations and scheduled MedVan services

o Ensured availability of mileage reimbursement forms for MATP clients.

o Verified availability through PROMISE/EVS system and batch verification in Ecolane.

o Prepared daily and monthly reports.

o Completed monthly payment spreadsheet, ensuring clients were paid in a timely manner.

o Provided timely transportation of diverse clients to healthcare facilities, including patients, families and staff members.

o Coordinated dispatching of drivers to accomplish daily delivery requirements.

o Resolved conflicts and negotiated mutually beneficial agreements between parties.

o Assisted with Ecolane Dispatching system.

· Registered New Clients in Ecolane

o Access client eligibility for transportation services.

o Enter client information into system database

o Ensure accuracy of client information.

· Schedule reservations based on client needs

o Received and entered client information into Ecolane.

o Ensured trip requests aligned with posted travel lanes.

o Verified trip purpose with provider.

· Assisted with Ecolane Dispatching System

o Communicated daily trips to drivers and monitored activities.

o Performed routing system checks, ensuring drivers were logged into Ecolane.

o Monitored driver routes, ensuring timely and orderly stops.

o Adjusted schedules as needed throughout the day to accommodate changes or cancellations.

o Monitored alert screen to review logs, trips and driver performance.

· Adaptability and Continuous Improvement