Summary
Overview
Work History
Education
Skills
make cold process soaps
Timeline

Lori Lafler

Watertown,WI

Summary

Proven leader with extensive experience at Pizza Hut, where we enhanced team performance and customer satisfaction through effective training, mentoring, and quality assurance. Skilled in conflict resolution and operations management, we achieved significant improvements in efficiency and service standards. Demonstrated ability to motivate staff and streamline processes, ensuring high-quality outcomes and operational excellence. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Highly skilled rebecca bowers supervisor with three years of experience supervising, scheduling, and directing employees. Resourceful specialist knowledgeable in production of food. Track record of boosting efficiency, stock rotation and making sure nothing is out of date. Focused on monitoring safety in busy and potentially hazardous environment.

Overview

10
10
years of professional experience

Work History

Shift Manager / Delivery Driver

Pizza Hut
08.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Crew Leader

McDonald's
04.2014 - 06.2021
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Implemented quality control measures to ensure consistent results across all completed tasks and projects.
  • Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
  • Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
  • Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
  • Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
  • Achieved significant improvements in project completion times by strategically allocating tasks based on crew strengths.
  • Reduced downtime by proactively identifying and addressing maintenance needs for equipment.

Education

High School Diploma -

Watertown High School, Watertown, WI
06.1980

Skills

  • Decision-Making
  • Customer service focus

  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable

  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Relationship Building
  • Team Development
  • Quality Assurance
  • Delegating Work
  • Mentoring and Coaching
  • Inventory Control
  • Staff Development
  • Delegation capabilities
  • Flexible Schedule
  • Inventory controls
  • Operations Management
  • Budgeting knowledge
  • Supply Ordering
  • Process Improvements
  • Customer Service
  • Active Listening
  • Staff Supervision
  • Computer Skills
  • Safety Procedures
  • Work Planning and Prioritization
  • Assigning Work
  • Inventory Management
  • Production Management
  • Safety Management
  • Coordinating Daily Operations
  • Conflict Resolution
  • Quality Control

make cold process soaps

highly motivated and energetic. I don't call in and will work when asked to come in on my day off.

Timeline

Shift Manager / Delivery Driver - Pizza Hut
08.2021 - Current
Crew Leader - McDonald's
04.2014 - 06.2021
Watertown High School - High School Diploma,
Lori Lafler