Lori Lahoz

• Supervised carrier activities, evaluated daily workload and made carrier and route assignments based on such information.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed completed work to verify consistency, quality and conformance.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Produced thorough, accurate and timely reports of project activities.

• Delivered mail along prescribed route and retrieved additional mail from relay boxes.
• Routed all classes of mail in sequence of delivery along established route.
• Handled undeliverable mail in accordance with established procedures.
• Separated mail to be transported to relay boxes along route for subsequent delivery.
• Furnished customers with postal information and provided change of address information and other related postal forms.
• Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
• Sorted mail for delivery, arranging mail in delivery sequence.
• Delivered various types of mail on routes according to strict timelines.

• Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
• Maintained professional and effective public relations with customers and community members.
• Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
• Prepared mail in sequence of delivery for optimal productivity.
• Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
• Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
• Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
• Managed clerical duties within mail office and collaborated with other employees in team-centered environment.

Lahoz

Relocated from New Mexico in January 2020. Was currently unemployed during this time-frame. I was actively searching for a job. However, due to the Co-vid pandemic played a huge factor in job search.

• Managed director's calendar and prepared meeting agenda and materials.
• Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
• · Managed external contacts and kept track of periodic communication needed for priority actions.
• Created PowerPoint presentations used for diverse business needs.
• Coordinated meeting and work schedules for staff teams and executives.
• Created newsletters to share company updates and events.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Revised and maintained master calendar to coordinate meetings across multiple time zones.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
• Managed and tracked expenses to meet company budget requirements.
• Conducted research and collected and analyzed data to prepare reports and documents.
• Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.

• Maximized team performance by training new employees on proper food handling and restaurant protocols.
• Worked with vendors to establish strong relationships and maintain proper inventory supplies.
• Motivated kitchen staff by establishing goals to increase productivity and quality.
• Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
• Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
• Resolved problems or concerns to satisfaction of involved parties.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

• Recruited and hired qualified candidates to fill open positions.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Monitored staff performance and addressed issues.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Maintained adequate staffing to meet objectives within budget.