Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lori Lambert

Cincinnati

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Speedway Gas Station. Proven ability to enhance customer loyalty through effective problem-solving and cash handling. Skilled in training and mentoring staff, fostering a collaborative environment that boosts performance and satisfaction. Committed to empowering clients with recovery guidance and support.

Professional support specialist with strong background in mental health advocacy and peer support. Proven ability to build trusting relationships and facilitate impactful group and individual sessions. Known for effective teamwork, adaptability, and commitment to achieving positive outcomes. Skilled in active listening and conflict resolution.

Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results.

Overview

21
21
years of professional experience

Work History

Cashier Team Lead

Speedway Gas Station
01.2025 - 08.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Peer Support Specialist

Primary Purpose
07.2020 - 06.2025
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.

Guest Service Associate

Wayside Christian Mission
03.2004 - 04.2020
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 58%.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Assisted guests with booking reservations, resulting in higher occupancy rates.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.

Education

High School Diploma -

Christiansburg High School
Christiansburg, VA
05-1999

Bachelor of Science - Nursing

University of Louisville
Louisville, KY

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Peer support ethics
  • Recovery guidance
  • Boundary setting
  • Substance abuse awareness
  • Rapport building
  • Mental health advocacy
  • Motivational interviewing
  • Patience and composure
  • Complaint handling
  • Payment processing
  • Check-in and Check-out procedures
  • Guest relations
  • Guest registration
  • First aid training
  • Professional appearance

Accomplishments

  • Resolved product issue through consumer testing.

Timeline

Cashier Team Lead

Speedway Gas Station
01.2025 - 08.2025

Peer Support Specialist

Primary Purpose
07.2020 - 06.2025

Guest Service Associate

Wayside Christian Mission
03.2004 - 04.2020

High School Diploma -

Christiansburg High School

Bachelor of Science - Nursing

University of Louisville

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