Summary
Overview
Work History
Education
Skills
Timeline
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Lori LaMont

Salt Lake City,UT

Summary

Driven professional with a proven track record in customer relationship building and upselling, honed across roles at Dillards, JCPenney, and Target. Excelled in fast-paced environments, achieving significant sales targets through expert product knowledge and exceptional guest relations. Skilled in inventory control and payment processing, consistently enhancing customer satisfaction and loyalty. Highly experienced Sales Associate, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

15
15
years of professional experience

Work History

Sale Associate

Dillards
04.2017 - 09.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Seasonal Worker

JCPenney
02.2017 - 04.2017
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Organized and detail-oriented with a strong work ethic.

Cashier

Target
10.2016 - 01.2017
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Teller

Chartway Federal Credit Union
08.2009 - 09.2016
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments and account transfers.

Education

Bachelor of Science -

University of Utah
Salt Lake City, UT

Skills

  • Product Sales
  • Order Processing
  • Customer Needs Assessment
  • Upselling
  • Inventory Control
  • Guest Relations
  • Payment Processing
  • Time Management
  • Reliable and punctual
  • Relationship Building
  • Cash Handling Accuracy
  • Multi-tasking strength
  • Professional Demeanor
  • Goal-Oriented
  • Money Handling
  • Stocking and Receiving

Timeline

Sale Associate

Dillards
04.2017 - 09.2024

Seasonal Worker

JCPenney
02.2017 - 04.2017

Cashier

Target
10.2016 - 01.2017

Teller

Chartway Federal Credit Union
08.2009 - 09.2016

Bachelor of Science -

University of Utah

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Lori LaMont