Lori Landry, CVT
High Springs,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Veterinary Technician
AVG Haile Plantation Animal Clinic
03.2010 - Current
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
Practice Manager
AVG Haile Plantation Animal Clinic
09.2014 - 07.2022
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting and financial reporting.
- Assessed processes and procedures, complying with OSHA, and AAHA regulations.
Customer Service Representative
Haile Plantation Animal Clinic
10.2003 - 03.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Manager
Moorehouse Farm
03.2000 - 09.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Kennel Attendant
Haile Plantation Animal Clinic
03.2003 - 10.2003
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided top-notch customer service to every customer and exceptional care to animals.
Education
Associate of Science - Veterinary Technology
St. Petersburg College
Clearwater, FL04.2012
Associate of Arts - Animal Science
Sante Fe College
Gainesville, Fl06.2003
No Degree - Associate of Arts
Florida Atlantic University
Boca Raton, FL07.1999
Skills
- Lab Operations
- Emergency and Preventive Care
- Surgical Assistance
- Dental Procedures
- Workflow Management
- Electronic Health Records
- Practice Management
- Scheduling
- Account Updating
- Animal Care
- Behavior Observation
- Nutritious Feeding
Certification
- Certified Veterinary Technician, AVG Haile Plantation Animal Clinic - 2012-present
Timeline
Practice Manager
AVG Haile Plantation Animal Clinic
09.2014 - 07.2022
Certified Veterinary Technician
AVG Haile Plantation Animal Clinic
03.2010 - Current
Customer Service Representative
Haile Plantation Animal Clinic
10.2003 - 03.2010
Kennel Attendant
Haile Plantation Animal Clinic
03.2003 - 10.2003
Manager
Moorehouse Farm
03.2000 - 09.2004
Associate of Science - Veterinary Technology
St. Petersburg College
Associate of Arts - Animal Science
Sante Fe College
No Degree - Associate of Arts
Florida Atlantic University
- Certified Veterinary Technician, AVG Haile Plantation Animal Clinic - 2012-present
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