Lori Lansing
Webster,NY
Summary
Dependable Support Specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Technical Problem Management Specialist
First Consulting – GE Renewable Energy
10.2022 - Current
- Successfully managed and facilitated monthly R&D Technical Program and Product/Program Review Meetings.
- Provided strategic recommendations on internal policies and goals, implementing new/revised RACI processes and procedures in alignment with established guidelines for the internal team
- Led and actively participated in cross-functional project initiatives across key operational processing areas to address potential risks or challenges.
- Fostered collaborative relationships across internal global teams and established strong relationships with GE Business and key stakeholders
- Utilized expertise to collaborate across internal operations teams and with GE Businesses addressing issues related to resources, budgeting, BOD Reviews
- Efficiently managed SAP Timecard Reports Posted Final BOD (Board of Director) reviews to Confluence for auditing purposes.
CAPA Quality Assurance Engineer
LSI Solutions
07.2021 - 10.2022
- Project Management: Create and manage project plans for Gap Assessments against external standards
- Effectively manage multiple project plans and task assignments to support CAPA (Corrective and Preventative Actions) timelines and compliance
- Provide expert support to users of the CAPA system, including investigators, board members, and implementers.
- Lead and facilitate cross functional CAPA teams to resolve or enhance QMS and Medical Device functionality
- Revise and maintain Quality Management Systems (QMS) documentation.
- Provide essential support for external audits and inspections ensuring readiness and compliance
- Leadership and Collaboration: Manage, lead, facilitate, coordinate, and/or support cross-functional CAPA teams, fostering a collaborative environment for effective QMS and Medical Device improvement
- Provide valuable input to monthly objectives meeting, contributing to continuous improvement initiatives.
Solutions Support Engineer
First Consulting- Xerox
02.2016 - 07.2021
- Demonstrate a strong ability to analyze and solve software inquiries providing customers with a plan of action (change of workflow, resolution, hardware replacement or software upgrade)
- Create team schedule and complete daily scheduling requests for a small support team to ensure proper hotline coverage
- Accurately process and document in detail all customer calls using log tracking software Maintain accurate documentation and create comprehensive knowledge-based tips
- Consistently exceed LOS and Customer Satisfaction of 95% or greater
Desktop System Engineer
Rochester Regional Health System
07.2012 - 02.2016
- Worked closely with Project Managers/Coordinators regarding printing requests/requirements
- Managed over 14,000 printer queues through-out the Rochester Regional Health System
- Received, analyzed, and processed Epic Printing application requests submitted via email, phone or through the incident reporting systems
Senior Project Engineer Color/Monochrome Systems
HCL and Xerox Corporation
09.1990 - 01.2012
Customer Support Engineer/Technical Interface/Print Controller Development Team
HCL and Xerox Corporation
Network Customer Support Analyst/Application Tester
HCL and Xerox Corporation
Education
Bachelor of Science -
Capella University
Minneapolis, MNSkills
- Problem-solving abilities
- Adaptability and Flexibility
- Resource Allocation
- Root Cause Analysis
- Reliability
- Attention to Detail
- Relationship Building
- Process Improvement
- Documentation Management
- Proficient in Microsoft Applications
- Management collaboration
- Multitasking
Affiliations
- Gardening
- Walking
References
References available upon request.
Timeline
Technical Problem Management Specialist
First Consulting – GE Renewable Energy
10.2022 - Current
CAPA Quality Assurance Engineer
LSI Solutions
07.2021 - 10.2022
Solutions Support Engineer
First Consulting- Xerox
02.2016 - 07.2021
Desktop System Engineer
Rochester Regional Health System
07.2012 - 02.2016
Senior Project Engineer Color/Monochrome Systems
HCL and Xerox Corporation
09.1990 - 01.2012
Customer Support Engineer/Technical Interface/Print Controller Development Team
HCL and Xerox Corporation
Network Customer Support Analyst/Application Tester
HCL and Xerox Corporation
Bachelor of Science -
Capella University
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