Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Lori Larsen

San Diego,CA

Summary

Well-qualified individual, proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing 6 years of related experience. A calm individual with strong interpersonal skills that can multi-task and operate successfully in a fast-paced environment.

Overview

14
14
years of professional experience

Work History

QA Inspector II

BD Biosciences and Pharmingen
11.2021 - Current
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Examined products for imperfections and defects.
  • Provided feedback to production team regarding product quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Trained and well experienced in inspecting OEM (Original Equipment Manufacturing) batch records
  • Trained and well experienced in inspecting kits, flex sets, multi vials, components, AK/BK, MTO, OptiBuild, Skip Lot batch records
  • Trained and well experienced in using SAP for data entry and most of its functions
  • Trained to perform Line Clearance in production/packaging area
  • Trained to inspect Batch Records in CTT Custom Technology Team
  • Trained and experienced in Sirigen DYE label inspection
  • Trained in pulling QA retains as well as discarding retains.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Self-motivated, with strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Passionate about learning and committed to continual improvement
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed and maintained courteous and effective working relationships

Quality Assurance Technician

Trident Seafoods Corporation
06.2016 - 11.2020
  • Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
  • Worked in laboratory setting collecting micro samples for testing and verification of sanitation before and after production.
  • Collecting micro samples from fresh and frozen food products.
  • Preparing samples for inoculation, incubation for 24 to 48 hrs to test for E.Coli and/or Listeria
  • Inspected production floor for GMP.
  • Checked temperature of product every hour, weighed product before and after processing
  • Addressed non-conformance issues, pausing production to correct errors.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Worked in wet-pack cannery operation overseeing food safety and quality aspects of that operation including managing daily operations of quality control room
  • Reviewing processing records, conducting product release, maintaining HACCP plan, and working with others in the plant to improve current food safety and quality programs
  • Attended daily meetings with management for daily updates and reports,
  • Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
  • Autoclaving materials and petrifilms used for microbial food and environmental testing.

Customer Service Representative

Concentrix
09.2014 - 02.2016
  • Provided customer service and effectively handled any customer complaints
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Used computer applications to create records of calls, research known issues, set up service calls, add and remove services from accounts, accept bill payments, resolve billing issues
  • Resolved technical issues on their mobile device
  • Strictly maintained customer confidentiality
  • Overcame and effectively managed strong customer service objection

Customer Service Agent

Convergys
05.2014 - 09.2014
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Compliance to HIPAA laws and regulations
  • Effectively explained to healthcare providers patient's eligibility in light to the patient's hospital bills and claims.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Restaurant Manager

Hollywood Baby Too Cafe
12.2010 - 05.2012
  • Organized marketing activities, such as promotional events and various discount schemes
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managing payroll, -periodic reviews - evaluation on employees
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.

Bar Manager

Sportsman Bar and Restaurant
02.2009 - 12.2009
  • Acquired strong knowledge of basic kitchen and restaurant management, such as supervision, discipline, accounting, and marketing
  • Responsible to open/close the restaurant as key holder.
  • Responsible for running all aspects of the bar focusing on cleanliness, proper stocking, setup, inventory procedures and customer service
  • Maximized all sales opportunities in the business, including quality of drink service and availability, promotions, stock management, ordering and availability, and sales and wage forecasting
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 50% improvement over prior onboarding process

Education

GED -

Gordon Heights National High School
Philippines

entered Language none entered - undefined

Skills

  • Staff Training
  • Strong Interpersonal Skills
  • Basic Excel and Word office Knowledge

Affiliations

  • Toastmasters

Timeline

QA Inspector II

BD Biosciences and Pharmingen
11.2021 - Current

Quality Assurance Technician

Trident Seafoods Corporation
06.2016 - 11.2020

Customer Service Representative

Concentrix
09.2014 - 02.2016

Customer Service Agent

Convergys
05.2014 - 09.2014

Restaurant Manager

Hollywood Baby Too Cafe
12.2010 - 05.2012

Bar Manager

Sportsman Bar and Restaurant
02.2009 - 12.2009

GED -

Gordon Heights National High School

entered Language none entered - undefined

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Lori Larsen