Lori Lerum
Willits,CA
Summary
Dedicated professional with extensive experience in customer service and guest relations, seeking a front desk agent position. Proven track record as a hotel front desk agent and reservationist, enhancing guest experiences at Red Roof Inn. Strong organizational and communication skills developed through roles as an activity director and service coordinator.
Overview
11
11
years of professional experience
Work History
Activity Director
Mountain View Assisted Living & Memory Care
10.2025 - 06.2026
- Developed monthly activity plans and organized calendars to optimize resident engagement.
- Coordinated and evaluated therapeutic activity programs to enhance residents' well-being.
- Managed daily activities for residents in a structured environment.
- Monitored and maintained departmental budget to ensure resource allocation aligned with activity goals.
Service Coordinator
Lutheran Social Services of Central OH
04.2015 - 08.2025
- Connected residents with supportive services and community resources to enhance access to necessary assistance.
- Guided residents through applications for benefits entitlement programs and supportive services to promote independence and home stability.
- Compiled comprehensive resource directory to assist residents in locating essential services. to provide residents with immediate access to services when office is closed.
- Offered educational programming (i.e. American Heart Association); additional programs were organized with home health agencies and other health and wellness providers.
Education
STNA License - STNA
My Tees Health Care Services School
Columbus, OH03-2009
High School Diploma - Business Administration
Miami Trace High School
Washington C.H., OH07-1984
Skills
- Activity planning
- Event coordination
- Budget management
- Registration
- Guest relations
- Organizational skills
- Multitasking
- Problem solving
- Effective communication
- Guest relations
Timeline
Activity Director
Mountain View Assisted Living & Memory Care
10.2025 - 06.2026
Service Coordinator
Lutheran Social Services of Central OH
04.2015 - 08.2025
STNA License - STNA
My Tees Health Care Services School
High School Diploma - Business Administration
Miami Trace High School