Lori Levers
Spokane,WA
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to contribute to the team's success and achieve collective goals. Seeking a full-time position that offers professional challenges to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
DV/SA Program Supervisor
MiA Mujeres in Action
12.2022 - Current
- Facilitated resource connections and partnership development with local organizations, shelters, legal services, and social service agencies
- Supervise and support a team of advocates
- Mentored new advocates in case management and best practices for survivor-centered advocacy
- Regularly participating in training to enhance knowledge for role
- Help fill out and interpret legal documents, such as protection orders
- Accompany and help navigate legal and medical systems
- Crisis intervention
- Tabling events around Spokane County
- Skilled at working independently and collaboratively in a team environment.
- Crisis intervention and safety planning
Insurance Prior Authorizations
Spine Team Spokane
09.2019 - 12.2022
- Submitted all prior authorizations for medical procedures (ie: epidural steroid injections, Botox, and kyphoplasties)
- Verified insurance eligibility for all patients monthly
- Front desk manager before moving to insurance authorization, was in charge of interviewing, and training all front staff.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Analyzed medical records and other documents to determine approval of requests for authorization
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues
- Responded to inquiries from healthcare providers regarding prior authorization requests
Referral Coordinator
MultiCare General Surgery and Bariatrics
08.2016 - 09.2019
- Processed all in and outgoing bariatric referrals
- Checking insurance eligibility
- Made all charts for following day
- Co-ran bariatric info sessions 3 times per month.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient needs, provider availability, and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients
- Facilitated referrals to other healthcare providers and resources to bridge service gaps
- Monitored referrals to foster timely completion and followed up with physicians to facilitate
Education
AssociatesDegree -
Spokane Falls Community College
06.2015
Skills
- Fluent in Spanish
- Customer service oriented
- Familiar with many EMRs Epic, Centricity, Athena, Caseflow, and InfoNet
- Cash handling
- Excellent customer service
- Staff training experience
- Organization and Time Management
- Data Entry
Languages
Spanish
Timeline
DV/SA Program Supervisor
MiA Mujeres in Action
12.2022 - Current
Insurance Prior Authorizations
Spine Team Spokane
09.2019 - 12.2022
Referral Coordinator
MultiCare General Surgery and Bariatrics
08.2016 - 09.2019
AssociatesDegree -
Spokane Falls Community College