LORI LEVIN
Punta Gorda,FL
Summary
Well qualified, versatile, service driven Guest Specialist focused on promoting customer service through exceptional service. Detail oriented and a team player.Exceptional people skills with a down to earth outgoing personality.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
City of Punta Gorda
Punta Gorda, FL
January - Current
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Currently facilitating contractor licensing, insurance certifications.
- Basic knowledge of preparing Certificates of Occupancy
- Knowledge of basic permitting information.
Marketing and Promotions Manager
Icard Merrill Cullis Timm
Sarasota, FL
03.2016 - 10.2017
- Management and marketing of Real Estate sevices provided by attorney.
- Activation and maintenance of all social media platforms.
- Mainting blogs, daily postings, loading of realtor properties on attornys personal website.
- Maintaining attorneys personal business website.
- Contacting and scheduling speaking engagements.
- Attending speaking engagements to assist attorney.
- Coordinating and maintaining attorneys calendar.
Assistant Manager/Rental Agent/Maintenance Coordinator/Guest Services
Condo Association RGS ENTERPRISES Gulf of Mexico Drive
Longboat Key, FL
05.2006 - 03.2008
- Operated computers programmed with accounting software to record, store and analyze information.
- Accepted rental payments.
- and post rents to the computer.
- Complied with federal, state and company policies, procedures and regulations.
- Recorded monies collected and prepare bank deposit slips on an on-going basis.
- Back up to Guest Services, Maintenance, and Rental Division
- Preformed laundering tasks when neessary
Owner/Manager
Custom Homes and Remodeling
Sweden, ME
02.1995 - 01.2005
- Managed day to day operation of family General Contracting and Remodeling business.
- Prepared invoices, managed PO accounts, AR/AP, payroll, taxes
- Managed vacation rentals under contract to include advertising, booking, cleaning, and maintenance,
Education
Business
University of Maine at Augusta
Healthcare
Keiser University
Skills
- Operations management
- Client-focused
- Quick learner
- Multi-tasker
- Customer Needs Assessment
- Exceptional Organizational skills
- Customer Service Domestic & International
- Creative Problem Solving
- Marketing
- Computer Proficient
- Realtor Assisting
Personal Information
A longtime resident of Punta Gorda. Together with husband David, a longtime City Attorney/Land Use Attorney, we have four grown children, We enjoy sailing, traveling, cruising, volunteering, and supporting the community,
Timeline
Marketing and Promotions Manager
Icard Merrill Cullis Timm
03.2016 - 10.2017
Assistant Manager/Rental Agent/Maintenance Coordinator/Guest Services
Condo Association RGS ENTERPRISES Gulf of Mexico Drive
05.2006 - 03.2008
Owner/Manager
Custom Homes and Remodeling
02.1995 - 01.2005
Customer Service Representative
City of Punta Gorda
January - Current
Business
University of Maine at Augusta
Healthcare
Keiser University
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