Lori Liesman
Buchanan Dam,Tx
Summary
Dynamic professional with a proven track record in customer retention and operations management, notably at Entrata. Excelled in enhancing customer relations and business administration, achieving high approval ratings through exceptional service. Skilled in documentation proficiency and staff management, adept at driving business growth and leading teams to success.
Overview
8
8
years of professional experience
Work History
Health Care Assistant
Parents
Buchanan Dam, TX
05.2024 - 07.2026
- Monitored health indicators, documenting changes to inform care decisions.
- Collaborated with healthcare professionals to coordinate effective treatment plans.
- Assisted with daily personal care tasks to enhance patient comfort and well-being.
- Provided emotional support, fostering positive relationships with patients and families.
Leasing Specialist
Entrata
Lehi, UT
06.2023 - 04.2024
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Monitored compliance with all city ordinances pertaining to residential leasing regulations.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Scheduled tours so interested parties could view available units and see facilities.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Built brand loyalty by delivering stellar leasing a stellar leasing experience to residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Streamlined leasing processes by implementing digital tools for application management and tenant tracking.
Leasing Specialist
Entrata
UT
12.2021 - 08.2022
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Motivated prospective tenants to complete applications following property tours.
- Resolved tenant conflicts through persuasive communication and in-depth knowledge of leasing agreements.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
- Delivered exceptional customer service by greeting clients, addressing concerns, showing units, and swiftly resolving issues.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Built brand loyalty by delivering stellar leasing experience to residents.
Owner/Operator
A Shot Of Tx Photography
Galveston , TX
01.2019 - 12.2021
- Developed creative concepts and themes for photo shoots in collaboration with clients.
- Consulted with clients to identify needs and preferences, ensuring alignment with creative vision for photo shoots.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Conducted photo shoots annually, including weddings, portraits, and commercial photography.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Ensure the safety of people involved in photo sessions by following all applicable laws and regulations.
- Manage budgets related to purchasing supplies needed for each shoot.
- Managed budgets for purchasing supplies, optimizing resource allocation for each shoot.
- Set up camera control equipment, stands, and tripods for shoots.
- Edit photos using Adobe Photoshop and other software applications.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Developed and implemented creative concepts and themes for photo shoots, collaborating with clients to achieve desired outcomes.
- Conducted interviews with subjects of a photoshoot to ensure comfort level during the session.
- Organized and maintained photography equipment, props.
Business Manager
The Knights of Mayhem
Eagle Mountain , UT
11.2018 - 04.2021
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures.
- Researched current industry trends to identify areas for improvement in business operations.
- Reviewed contracts and purchase orders for compliance and accuracy.
- Drafted amendments to existing contracts.
- Drafted contracts and agreements with events and fairs.
- Reviewed documents such as contracts, purchase orders.
- Organized paperwork related to contracts, releases, invoices, payments.
- Organized office operations and procedures by managing calendars, scheduling appointments, preparing reports, and maintaining records.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Streamlined financial reporting processes, improving accuracy and efficiency of data analysis.
Education
Associate of Arts - Photography
UDEMY
Online10-2021
Skills
- Customer Service
- Customer Relations
- Client Engagement
- Customer Relationship Management
- Operations Management
- Documentation proficiency
- Time management
- Staff Management
- Performance Evaluations
- Business generation
- Lead Generation
- Business Administration
Timeline
Health Care Assistant
Parents
05.2024 - 07.2026
Leasing Specialist
Entrata
06.2023 - 04.2024
Leasing Specialist
Entrata
12.2021 - 08.2022
Owner/Operator
A Shot Of Tx Photography
01.2019 - 12.2021
Business Manager
The Knights of Mayhem
11.2018 - 04.2021
Associate of Arts - Photography
UDEMY