Lori Lin Franklin
Event Experience Leader
Redwood City,CA
Summary
- Independent and exceptional team member seeking a role offering increased responsibility
- Innovative thinker who transformed an unfinished Team Member break room, to a more complete all-inclusive space
- Attentive guest service representative with over 20+ years of achieving excellent guest service and rapport
- Interim store manager who implemented a successful transition and consistently met and exceeded numerous goals
- Superb office administrator who provided stability and reliability to office staff
- Retail sales associate with expert sales, customer relations, and inventory management skills
- Extremely reliable, stable and all around great worker/coworker
Overview
23
23
years of professional experience
Work History
Assistant, Team Member Services
Chase Center
San Francisco, CA
08.2023 - Current
- Assisted with the development and standardization of Team Member equipment distribution
- Independently worked to bring a more enhanced break room experience for Part and Full time Team Members by bringing a Micro Market
- Entrusted to be Manager on Duty for several onsite events, working closely with other MODs and creating a great experience for guests
- Oversee a team of Team Member Services Representatives to ensure that the Team Members consistently have the tools they need for a successful work shift
Guest Services Representative
San Francisco Giants Baseball
San Francisco, CA
03.2005 - Current
- Eager to perform various tasks that are assigned daily, i.e. distributing giveaways, setting up giveaways, ticket scanning, working concierge, ushering, and line management
- Bolstered fan retention by working with other departments to ensure guests enjoy smooth and successful experience
- Deliver excellent customer service by understanding guests' needs and tailoring responses accordingly
- Entrusted to independently run VIP space by providing excellent customer service, consistently checking stock levels, as well as frequently checking in to make sure clients' needs are met
Guest Experience Representative
Chase Center
San Francisco, CA
07.2019 - 08.2021
- Work in Team Member Services room and backroom ensuring over team members receive proper work attire and equipment, manage inventory, organize stockroom, and various tasks to streamline event day services
- Entrusted in escorting high-end clientele to premium spaces
- Lead self-guided tours of Chase Center to guests by providing unique experiences not available to public
- Always ready, willing, and exceeding wide range of duties that is called upon in given assignment
Interim Store Manager
Winston Retail Solutions (Yahoo! Company Store)
Sunnyvale, CA
04.2006 - 02.2008
- Independently ran, managed, and provided stability to Yahoo! company store for portion of time amid store transition
- Worked directly with high-end clientele between Yahoo!, its various departments, and Winston Retail Solutions to fulfill department purchase requests
- Created unique and visually appealing displays featuring new products and promotions on weekly basis
- Organized and streamlined work environment by categorizing and grouping stockroom products in more functional and aesthetic ways
Office Administrator
Manpower (Focal Communications)
San Jose, CA
03.2001 - 08.2002
- Excelled and provided stability in challenging role which previously held high turnover rate
- Oversaw inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
- Provided clerical support to over 20 company employees, including copying, faxing, shipping, mail sorting, and file management
- Organized company events by exploring event locations as well as creating original invitations and flyers
Education
Bachelor of Science - Apparel Design & Merchandising
San Francisco State University
San Francisco, CA2007
Skills
- Excellent work ethic
- Extremely organized
- Detail-oriented
- Efficient planner
- Outstanding multi-tasker
- Motivated team member
- Skilled merchandiser
- Positive and friendly
- Innovative thinker
- Solid at: Microsoft Suite, Salesforce, & Smartsheet
Achievements
- Successfully opened a Grab 'n Go style market for all Team Members to benefit from within 6 months of inception
- Promoted to Assistant, Team Member Services after 2 years of reliable
- Very Important Employee award for Guest Services at SF Giants baseball
- Promoted to interim manager at Yahoo! Company Store for Winston Retail Solutions
- Received a unanimous Employee of the Year award at Manpower temp agency for Focal Communications
- Working part-time, won a monthly competition for opening highest number of new credit cards between two sister retail stores
Timeline
Assistant, Team Member Services
Chase Center
08.2023 - Current
Guest Experience Representative
Chase Center
07.2019 - 08.2021
Interim Store Manager
Winston Retail Solutions (Yahoo! Company Store)
04.2006 - 02.2008
Guest Services Representative
San Francisco Giants Baseball
03.2005 - Current
Office Administrator
Manpower (Focal Communications)
03.2001 - 08.2002
Bachelor of Science - Apparel Design & Merchandising
San Francisco State University
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