Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Education and Training
Timeline
Hi, I’m

Lori Lipovsky

Pittsburgh,PA
Lori Lipovsky

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

39
years of professional experience
1
Certification

Work History

Lyft Inc.
Pittsburgh

Lyft Driver
02.2024 - 07.2024

Job overview

  • Greeted customers and provided assistance with luggage.
  • Provided door-to-door service for passengers in a safe and courteous manner.
  • Monitored traffic conditions to determine most efficient route.
  • Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
  • Ensured vehicle was clean and in proper working order before each shift.
  • Assisted disabled passengers entering or exiting vehicles as necessary.
  • Delivered packages upon request when not transporting passengers.
  • Achieved consistently high customer scores due to exceptional service.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Hampton by Hilton
Bridgeville, PA

Breakfast Buffett Supervisor
08.2022 - 10.2023

Job overview

  • Managed and maintained both the buffet and coffee bar.
  • Maintained a clean environment for Buffet, coffee bar and guest seating
  • Delivered outstanding customer satisfaction through friendly greetings and genuine hospitality.
  • Project future ordering for food and supplies.
  • Prepared a wide variety of breakfast items for the entire hotel, including omelets, waffles, and pancakes.
  • Monitored inventory levels for all food items used in breakfast service and placed orders as needed.
  • Ensured that all kitchen equipment was properly maintained and cleaned on a regular basis.

Hott Spot LLC
Bridgeville, PA

Yoga Studio Owner, Operator/Instructor
10.2014 - 07.2022

Job overview

  • Studio owner and all aspects of running a business
  • Maintained studio space, including ordering and organizing supplies, cleaning, setting up equipment, and ensuring safety regulations were followed.
  • Created marketing materials to promote the studio's services, such as flyers, brochures, and website content.
  • Developed a customer service strategy to ensure client satisfaction with all aspects of their experience at the studio.
  • Managed financial operations for the business, including budgeting and forecasting revenue.
  • Scheduled appointments for clients and managed bookings for classes and events.
  • Coordinated with vendors to secure rental equipment for special projects or events.
  • Supervised staff members in performing tasks related to studio operations.
  • Organized workshops and seminars to educate clients on topics related to photography or video production.
  • Implemented procedures for capturing data from customers regarding their experiences at the studio.
  • Provided technical support for audio and visual equipment used in recording sessions or live performances at the studio.
  • Developed partnerships with other businesses in order to cross-promote services offered by each organization.
  • Monitored customer feedback on social media platforms in order to address any issues quickly and effectively.
  • Reviewed invoices submitted by vendors to ensure accuracy before processing payment.
  • Established pricing structures for different types of services offered by the studio.
  • Enforced policies related to safety protocols while using equipment at the facility.
  • Assisted with training new employees on job duties associated with running a successful photography or video production business.
  • Interacted directly with customers during consultations about their project needs.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and creation of operational procedures and workflow planning.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Enhanced yoga and meditation practices
  • Utilized expertise in trigger point massage therapy and vibration and frequency healing therapy
  • Charity work with classes for monthly charities.

Partylite Gifts
Pittsburgh, PA

Partylite Unit Leader in Sales
05.2002 - 10.2014

Job overview

  • Demonstrated expertise in sales, home parties, displays, unit leadership, and regional meeting training for 15 years
  • Attended Monthly Meetings and National Conferences yearly to both train and receive training.
  • Consistently achieving high monthly and yearly sales, earning rewards and trips.
  • Engaged in regular brainstorming sessions with leadership to cultivate fresh ideas.
  • Generated and submitted weekly reports for my team and myself
  • Collaborated with unit through weekly phone calls, resolving issues and providing guidance
  • Consistently provided outstanding customer service to each client
  • Maintained high level of accuracy in completing data entry responsibilities.
  • Conducted lead calls with prospective customers.

Margaritaville
Pittsburgh

Server
07.1997 - 09.1999

Job overview

  • Working Bar and Serving food
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.

Hooters
Pittsburgh, PA

Promotional Manager and Server
10.1992 - 07.1997

Job overview

  • Promotions for Hooters girls inside and outside of the restaurant
  • Engaged in voluntary activities for charity organizations.
  • Provided enthusiastic hospitality to ensure exceptional customer service
  • Developed promotional strategies and campaigns for product launches.
  • Organized events to promote products or services.
  • Tracked the success of promotional activities using analytics tools.
  • Coordinated with external vendors on branding, design, and printing needs.
  • Supervised a team of promotional staff members in their tasks and duties.
  • Assisted in developing advertising materials such as brochures, flyers.
  • Maintained relationships with current customers via email campaigns and newsletters.
  • Developed creative ideas for promotional contests, giveaway

Martucci Stone and Cement
Pittsburgh, PA

Mason's Assistant
10.1988 - 10.1994

Job overview

Provided customers with estimates.

Provided detailed cost breakdowns to customers

Prepared and managed accounting records and tax filings annually.

  • Assisted in the preparation of mortar and concrete mixes for masonry projects.
  • Mixed, poured, and spread concrete with trowels to level surfaces.
  • Poured cement into forms to create foundations for structures.
  • Cut bricks and stones to size using a variety of tools such as saws, hammers, chisels, and grinders.
  • Applied waterproofing materials to foundation walls prior to laying brickwork.
  • Cleaned up job sites after project completion by disposing of waste materials properly.
  • Applied grout between tiles or bricks to seal joints against moisture intrusion.
  • Repaired damaged masonry walls by patching cracks with mortar or cement mixture.
  • Ensured that all safety regulations were followed while working at heights.
  • Loaded tools, supplies, and equipment onto trucks for transportation to job sites.
  • Inspected completed masonry jobs for accuracy in accordance with blueprints.
  • Measured distances accurately using tape measures or laser levels.
  • Sealed stone surfaces with sealants such as polyurethane or silicone-based products.
  • Performed minor repairs on masonry walls due to weather damage or vandalism.
  • Prepared and handled materials and masonry tools and equipment.
  • Applied grout between joints and smoothed every line to achieve clean finish.

Personal residence
Pittsburgh

Nanny
06.1992 - 06.1994

Job overview

  • Provided excellent care for 2 infants 18 months apart for a duration of 2 years

Thrift Drug Store

Teller / Pharmacy assistant
09.1987 - 09.1988

Job overview

  • Managed cash register transactions
  • Provided exceptional customer service while accurately processing routine transactions.
  • Provided cashier services in a pharmacy setting

Dunkin' Donuts
Pittsburgh, PA

Server/Food Preparer
06.1986 - 09.1987

Job overview

  • Prepared food and handled cash transactions at the checkout counter.
  • Performed daily cleaning duties such as wiping down counters, stocking shelves, washing dishes.

Burger King
Pittsburgh

06.1985 - 06.1986

Job overview

  • Achieved high performance in running the hamburger line.
  • Ensured consistent availability of ingredients through diligent monitoring and restocking.
  • Provided efficient and friendly service in both frontend and drive-thru cashier roles.

Education

Yoga Fit

from Yoga Therapy And Teacher Training
06-2013

University Overview

Baldwin High School

High School Diploma
06-1987

University Overview

Skills

  • Exceptional customer service
  • Remote Office Availability
  • Friendly, Positive Attitude
  • Training & Development
  • Task Prioritization
  • Problem Resolution
  • Excellent Communication
  • Calm Under Pressure
  • Supervision and leadership
  • Maintaining safety
  • Multitasking
  • Team building
  • Reliability
  • Interpersonal Skills
  • Team Collaboration
  • Time Management
  • Self Motivation
  • Active Listening
  • Continuous Improvement
  • Attention to Detail
  • Teamwork and Collaboration
  • Goal Setting
  • Written Communication

Accomplishments

Accomplishments
  • 3.65 GPA
  • National Honor Society
  • Cheerleader
  • Top 100 in Nation for Sales over $100,000 for multiple years

Certification

  • 2000 Hr+Experienced Yoga Instructor
  • Vibration and Frequency Healer

Education and Training

Education and Training
other,other

Timeline

Lyft Driver
Lyft Inc.
02.2024 - 07.2024
Breakfast Buffett Supervisor
Hampton by Hilton
08.2022 - 10.2023
Yoga Studio Owner, Operator/Instructor
Hott Spot LLC
10.2014 - 07.2022
Partylite Unit Leader in Sales
Partylite Gifts
05.2002 - 10.2014
Server
Margaritaville
07.1997 - 09.1999
Promotional Manager and Server
Hooters
10.1992 - 07.1997
Nanny
Personal residence
06.1992 - 06.1994
Mason's Assistant
Martucci Stone and Cement
10.1988 - 10.1994
Teller / Pharmacy assistant
Thrift Drug Store
09.1987 - 09.1988
Server/Food Preparer
Dunkin' Donuts
06.1986 - 09.1987
Burger King
06.1985 - 06.1986
Yoga Fit
from Yoga Therapy And Teacher Training
Baldwin High School
High School Diploma