Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lori Lockhart

Lori Lockhart

Zachary,LA

Summary

Accomplished, self-taught, independent business owner with knowledge of all departments. Solid experience in all financial aspects of the business. Quick learner of new departments and all facets that arise.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Castello Agency
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Subcontractor

Medical Brokerage Association LLC
02.2016 - Current
  • Supports efficient business operations by preparing and processing Missing order documentation.
  • Input patient documentation for orders.
  • Work with Sales Rep to ensure proper documentation.
  • Work with Doctors office to make sure the orders and paperwork are correct.

Co-Owner

D&L Developments, LLC
09.2016 - 10.2023
  • Supports business development with marketing campaign strategy and industry networking.
  • Cultivates customer rapport and promotes loyalty by offering rewards and incentives for repeat business.
  • Oversees accounting and payroll functions.
  • Delivers products of consistent quality to customers by working directly with vendors on delivery and production issues.

Inventory Supervisor

Walmart
11.2010 - 06.2015
  • Maintained inventory accuracy and completed audits.
  • Monitored stock of inventory items.

Patient Care Coordinator

Baton Rouge Physical Therapy Lake
08.2007 - 05.2009
  • Maintained front desk scheduling, billing and insurance.
  • Obtained and processed patient medical insurance information quickly and accurately.

Education

Massage Therapy -

Medical Training College
Baton Rouge, LA

Medical Assistant -

Remington College
Baton Rouge, LA

Skills

  • Office Management
  • Computer Skills
  • Inventory Management
  • Active listening
  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience

Timeline

Customer Service Representative

Castello Agency
06.2024 - Current

Co-Owner

D&L Developments, LLC
09.2016 - 10.2023

Subcontractor

Medical Brokerage Association LLC
02.2016 - Current

Inventory Supervisor

Walmart
11.2010 - 06.2015

Patient Care Coordinator

Baton Rouge Physical Therapy Lake
08.2007 - 05.2009

Massage Therapy -

Medical Training College

Medical Assistant -

Remington College

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