Organized and highly professional individual with extensive experience in healthcare operations. Skilled in optimizing resource allocation and enhancing collaboration among medical teams. Ready to leverage strong leadership and organizational skills to improve patient care and operational efficiency.
Overview
38
38
years of professional experience
Work History
PCT/PAC
Abbott Northwestern Hospital
Minneapolis, MN
07.2015 - Current
Coordinated and maintained surgery scheduling along with ACNM for 30+ ORs, optimizing resource allocation within the unit.
Enhanced communication between control desk, surgeons, PAs, and required medical teams by promptly answering phone calls, entering new cases, relaying messages, and responding to inquiries.
Managed pressure in a fast-paced healthcare environment.
Contributed to a welcoming environment for patients and their families as the first point of contact at the surgery control desk.
Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Administrative Assistant/Office Coordinator
North & Associates LLC
Minneapolis, MN
06.1988 - 10.2014
Managed scheduling for executive meetings, ensuring optimal use of time and resources.
Assisted in preparing bids and reports contributing to effective communication within the team.
Ensured accurate record-keeping with diligent data entry for vital company information.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.