Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Lori Longsjo
Tampa,Florida
Summary
Overview
10
years of professional experience
Work History
HCA Physician Services Group
Certified Medical Assistant
05.2009 - 07.2016
Job overview
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Oriented and trained new staff on proper procedures and policies.
Pioneer Comprehensive Medical Clinic
Certified Medical Assistant
08.2007 - 01.2009
Job overview
- Prepared lab specimens for diagnostic evaluation.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed medical records management, including filing, organizing and scanning documents.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Discover Card
Customer Service Representative
02.2006 - 03.2007
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Utah Career College
Certified Medical Assistant from Health Management And Clinical Assistance
University Overview
Skills
- Customer Service
- EMR Implementation
- Written Communication
- Professionalism
- Time Management
- Reliability
- Customer-Oriented
- Problem-solving abilities
- Electronic Health Records
- Medical Terminology
- Patient Scheduling
- Medical Records Management
Accomplishments
Accomplishments
- Completed Next-Gen Program with Rise-up
- Micro Certification in Flow Designer
- Micro Certification in Performance Analytics
- Javascript Fundamentals
Hobbies
Hobbies
Traveling
Gardening
Cooking
Home projects
Puzzles
Timeline
Certified Medical Assistant
HCA Physician Services Group
05.2009 - 07.2016
Certified Medical Assistant
Pioneer Comprehensive Medical Clinic
08.2007 - 01.2009
Customer Service Representative
Discover Card
02.2006 - 03.2007
Utah Career College
Certified Medical Assistant from Health Management And Clinical Assistance