Lori LoPalazzo
Manager
Bloomingdale,Illinois
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Midwest Operations Manager
Progistics Distribution
11.2016 - 08.2023
- Assume full management accountability for Operations Department, which entails dispatching, quality assurance, customer service, fleet management and staff administration; guaranteeing timely completion of 2500 daily on-demand orders and routes; as well as maintaining customer satisfaction.
- Managed operations supervisors and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Vice President of Operations
Chicago Messenger Service
01.1998 - 02.2015
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Drove team engagement to achieve aggressive company targets.
- Trained new employees on proper protocols and customer service standards
Accounts Receivable Manager
Allied Waste Industries
01.1993 - 12.1997
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits.
- Utilized financial software to prepare consolidated financial statements.
Education
Associate of Science in Business Administration -
College of DuPage
Wheaton, IL05.1988
Skills
- Microsoft Office
- Operations Management
- Process Improvement
- Logistics
- Recruiting
- Conflict Management
- Payroll
- Project Management
- P&L Management
- Performance Reporting
- Customer Retention
Certification
Transportation Security Administrator, 01/01/19, Present
Additional Information
Areas of Expertise Operations Management{ Customer Service and Relations | Organizational Leadership and Team Building | General Management | Strategic Planning Logistics Coordination | Conflict Resolution | Staff Development
Affiliations
TSA Security Coordinator
Timeline
Midwest Operations Manager
Progistics Distribution
11.2016 - 08.2023
Assistant Vice President of Operations
Chicago Messenger Service
01.1998 - 02.2015
Accounts Receivable Manager
Allied Waste Industries
01.1993 - 12.1997
Associate of Science in Business Administration -
College of DuPage
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