Lori Lorentz
Hernando, FL,FL
Overview
16
16
years of professional experience
Work History
LBO Manager
Olive Garden
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Service Manager
Olive Garden
08.2017 - 06.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
Olive Garden
09.2014 - 08.2017
Culinary Manager
Olive Garden
09.2013 - 09.2014
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Attracted new clientele with creative marketing initiatives such as themed events or special promotions highlighting unique culinary experiences.
- Motivated team of Number employees to maintain high standards of food preparation and efficiency for Number hours per shift.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
Training Staffing Manager
Darden Restaurants, Inc
06.2012 - 09.2013
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
Culinary Manager
Red Lobster
04.2008 - 06.2012
Education
None - General Studies
University of Idaho
Moscow, IDBachelor Of Science - Communications
Lewis And Clark State College
Lewiston, ID06.2000
Timeline
LBO Manager
Olive Garden
06.2022 - Current
Service Manager
Olive Garden
08.2017 - 06.2022
Service Manager
Olive Garden
09.2014 - 08.2017
Culinary Manager
Olive Garden
09.2013 - 09.2014
Training Staffing Manager
Darden Restaurants, Inc
06.2012 - 09.2013
Culinary Manager
Red Lobster
04.2008 - 06.2012
None - General Studies
University of Idaho
Bachelor Of Science - Communications
Lewis And Clark State College