Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Love

San Diego,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Director of Operations & Sales

Kitchens For Good
03.2019 - Current
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Catering Sales Manager

San Diego Convention Center Corporation
06.2017 - 03.2019
  • Increased event bookings by developing and implementing effective catering sales strategies.
  • Boosted revenue with the creation and execution of customized catering packages for clients.
  • Strengthened client relationships through consistent communication and excellent customer service.
  • Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
  • Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
  • Conducted site visits for prospective clients to showcase venue capabilities and offerings.

Assistant General Manager

Edlen Electrical Exhibition Services
02.2012 - 06.2017
  • Control assets and expenses when supplying company products and services to all clients.
  • Create schedules for office staff and coordinate with Electrical Foreman to ensure business needs are met.
  • Interface with staff members, facilities, partners and clients to resolve issues and direct staff to meet event timelines and deliverables.
  • Coach and mentor a staff by providing constructive feedback and support.
  • Assist the General Manager with evaluating event production and electrical staff performance as the need arises and on an annual basis.
  • Attend all facility, clients and exhibitor meetings in order to produce successful events and deliver exceptional customer service.
  • Manage, cultivate and maintain excellent relationships with personnel at every level within the company, its facilities, partners, clients and exhibitors.

National Sales Manager

Estancia Hotel & Spa
06.2006 - 02.2010
  • Exceeded room revenue goal of 1.6 million
  • Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.
  • Enhanced communication within the sales team through regular meetings, updates, and training sessions.
  • Expanded market share by identifying untapped markets and devising tailored strategies to target them effectively.
  • Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
  • Created customized solutions for unique client needs resulting in increased customer satisfaction.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Attended events, training seminars and manufacturer product showcases.
  • Built relationships with customers and community to establish long-term business growth.

Director of Catering

The Wyndham Bel Age Hotel
01.2003 - 03.2006
  • Increased event bookings by developing and implementing creative marketing strategies for catering services.
  • Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
  • Managed budget allocation, negotiating contracts with vendors for cost-effective catering solutions.
  • Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management for catering events.
  • Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable dining experience for clients'' guests at each event.
  • Trained and supervised team members to deliver top-notch service during large-scale catering functions.
  • Evaluated staff performance, providing constructive feedback to enhance skills and maintain high standards of service quality.
  • Collaborated with sales and marketing teams to develop promotional materials, such as brochures and social media content, promoting catering services to prospective clients.
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations.

Director of Catering

The Bristol Hotel
03.2002 - 01.2003
  • Increased event bookings by developing and implementing creative marketing strategies for catering services.
  • Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
  • Managed budget allocation, negotiating contracts with vendors for cost-effective catering solutions.
  • Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
  • Regularly reviewed competitor offerings to stay informed about current market trends, ensuring that the company''s services remained competitive and attractive to clients.
  • Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.

Education

GED -

Washington Irving High School
New York

No Degree - Certification As A Drug And Alcohol Counslor

UCSD
San Diego, CA
10.2011

Skills

  • Effective Communication
  • Strategic planning and execution
  • Process Improvement
  • Operations Oversight
  • Leadership training
  • Operational Efficiency
  • Data Management
  • Sales Tracking
  • KPI Tracking
  • Self Motivation
  • Sound Judgment
  • Problem-Solving
  • Team Collaboration
  • Sales Strategies
  • Adaptability

Timeline

Director of Operations & Sales

Kitchens For Good
03.2019 - Current

Catering Sales Manager

San Diego Convention Center Corporation
06.2017 - 03.2019

Assistant General Manager

Edlen Electrical Exhibition Services
02.2012 - 06.2017

National Sales Manager

Estancia Hotel & Spa
06.2006 - 02.2010

Director of Catering

The Wyndham Bel Age Hotel
01.2003 - 03.2006

Director of Catering

The Bristol Hotel
03.2002 - 01.2003

GED -

Washington Irving High School

No Degree - Certification As A Drug And Alcohol Counslor

UCSD

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Lori Love