Lori Lovvorn
Madisonville,KY
Summary
Proven leader and skilled cosmetologist with a track record of enhancing customer satisfaction and streamlining operations at Madisonville Beauty College. Excelled in small business operations and customer relations, significantly improving service quality. Demonstrated expertise in policy implementation and sales strategies, fostering a culture of excellence and teamwork.
Overview
21
21
years of professional experience
Work History
Co-Owner/Instructor
Madisonville Beauty College
06.2015 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
Cosmetologist
Salon 85
10.2003 - 02.2016
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Education
Special Education
Western Kentucky University
Bowling Green, KYCosmetology Instructor
Madisonville Beauty College
Madisonville, KY06.2015
Cosmetology
Madisonville Beauty College
Madisonville, KY10.2003
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
Timeline
Co-Owner/Instructor
Madisonville Beauty College
06.2015 - Current
Cosmetologist
Salon 85
10.2003 - 02.2016
Special Education
Western Kentucky University
Cosmetology Instructor
Madisonville Beauty College
Cosmetology
Madisonville Beauty College
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