Lori Lowery
Eureka,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success .Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Social Worker
El Paso Health and Rehab
El Paso, IL
12.2021 - 02.2022
- Organized care plans and keep residents happy
- Contacted family members when needed
- Interviewed clients for mood assessments
Pandemic Health Navigator
Chestnut Health Systems
Bloomington, IL
04.2021 - 11.2021
- Ensure positive COVID patients have resources needed to last until their isolation ends
- Worked with the community to fill those needs
- Documented results on Salesforce
Adjunct Instructor
Rockford Career College
Rockford, IL
09.2019 - 03.2021
- Provided supervision of externs as well as hands on instruction
- Provided didactic instruction using power point
- Using Quizlet and resource provide enriching activities
- Graded assignments and and assessments
Call Center Representative
Alorica
Rockford, IL
09.2020 - 11.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Obtained a Illinois Life and Health insurance license
Ultrasound Sonographer
Precise Specialties Corporation
Hillsboro, IL
05.2018 - 09.2019
- Ultrasound Diagnostic, Filled in at small hospitals as a staff replacement Sonographer
- Traveled extensively to fulfill needs of clients
Ultrasound Technologist
Advocate Eureka Hospital
Eureka, IL
07.2015 - 08.2017
- Performed ultrasound scans and provided direct patient care after proper confirmation of study and patient identification.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Program Director
Sanford Brown College
Cranston, RI
06.2012 - 12.2013
- Provided immediate and constructive feedback to students individually and as group.
- Evaluated students' competencies through written assignments and examinations.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Carried out day-day-day duties accurately and efficiently.
- Headed 20 month program in diagnostic Ultrasound
Ultrasound Technologist
Salina Regional Medical Center Salina KS
Salina, KS
01.1997 - 01.2008
- Performed ultrasound scans and provided direct patient care after proper confirmation of study and patient identification.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Obtained essential information from patients, medical records and previous exams for clinical correlation.
- Completed ultrasound exam and verified proper documentation in ultrasound reporting system to facilitate accurate record-keeping.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Communicated differentials to interpreting physicians to consider possible causes of clinical findings before final diagnoses.
- Applied and positioned equipment to take images following set parameters.
Education
Certificate - Pharmacy Technology
Chandler Gilbert Community College
Gilbert, AZ06.2010
CERTIFICATE - Ultrasound Technology
St Louis College of Health Careers
St Louis, MO08.1986
Bachelor of Arts - General Studies
Governors State University
University Park, IL04.1995
Skills
- Microsoft Office
- Time Management
- Customer Service
- Telephone Reception
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Efficient under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Social Worker
El Paso Health and Rehab
12.2021 - 02.2022
Pandemic Health Navigator
Chestnut Health Systems
04.2021 - 11.2021
Call Center Representative
Alorica
09.2020 - 11.2020
Adjunct Instructor
Rockford Career College
09.2019 - 03.2021
Ultrasound Sonographer
Precise Specialties Corporation
05.2018 - 09.2019
Ultrasound Technologist
Advocate Eureka Hospital
07.2015 - 08.2017
Program Director
Sanford Brown College
06.2012 - 12.2013
Ultrasound Technologist
Salina Regional Medical Center Salina KS
01.1997 - 01.2008
Certificate - Pharmacy Technology
Chandler Gilbert Community College
CERTIFICATE - Ultrasound Technology
St Louis College of Health Careers
Bachelor of Arts - General Studies
Governors State University
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