Lori Loyd

• Provided accurate information regarding hotel facilities, services, and rates.
• Assisted customers with reservations for hotel, dining, golf, and spa and processed cancellations in accordance with hotel policies.
• Processed payment transactions accurately and efficiently.
• Responded promptly to customer inquiries, concerns, and complaints.
• Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
• Adhered to company policies and procedures while handling guest requests and inquiries.
• Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
• Ensured that all customer interactions were handled in a professional manner at all times.
• Answered incoming calls from potential customers in a timely manner.
• Encouraged customers to book stays directly through the hotel website or reservation system.
• Explained cancellation policies clearly to customers prior to booking.
• Assisted customers via phone by providing confirmations, answering questions and offering general information.

• Produced and distributed team newsletters, email updates and other forms of communication.
• Directed teams of professionals in special projects and daily operations.
• Cultivated and maintained positive working relationships with employees and freelance personnel.
• Communicated promotions and advised clients about available services to help clients achieve goals.
• Met all recordkeeping and reporting requirements.
• Implemented procedures to increase overall productivity.
• Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
• Trained managers and staff on information and duties required for daily activities.
• Mentored new employees on industry practices and business operations.
• Managed schedules by completing work accurately and on time.
• Monitored employee adherence to occupational health and safety protocols.
• Managed purchasing and organization inventory.
• Provided informational resources on promotions and services.

• Ordered salon products and equipment and maintained inventory.
• Ensured all staff adhered to hygiene and safety practices.
• Promoted services and products.
• Oversaw daily salon operations and performed general salon tasks.
• Increased profits by providing excellent customer service, properly training employees and controlling inventory and linen usage.
• Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
• Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
• Verified end-of-day reports against credit and cash profits.

• Oversaw daily salon operations and performed general salon tasks.
• Promoted services and products.
• Boosted sales by developing marketing promotions to strengthen outreach.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Conferred with customers to understand needs and finalize purchase orders.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Set pricing structures according to market analytics and emerging trends.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Interviewed, trained, and supervised employees.

Same as Above

• Boosted sales by educating clients on merchandise, events and upcoming promotions.
• Delivered best-in-class stylist services to customers to build brand and drive business.
• Maintained store to exacting visual standards by building attractive displays and merchandising products.
• Processed accurate transactions, charge sends and returns at POS stations.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Kept records for production, inventory, income and expenses.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Set pricing structures according to market analytics and emerging trends.
• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Assessed business operations to implement realistic annual budget.
• Interviewed, trained, and supervised employees.
• Developed business from ground up and prepared records and operations for smooth handover to new owners.
• Monitored industry trends and attended trade shows to select and items for resale in stores.