Aleesia Lozano
Rosenberg
Summary
Results-driven professional with a proven track record in providing top-notch customer support in fast-paced environments. Skilled in clear communication, fostering teamwork, and tackling challenges head-on. Known for sharp analytical abilities, streamlining operations, and exceeding client and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service & Parts Coordinator
Equipment Depot
06.2024 - 04.2025
- Provided outstanding customer service through phone and in-person interactions, delivering timely updates and resolving inquiries with precision and care.
- Interpreted technical schematics and product documentation to identify accurate parts aligned with customer specifications.
- Partnered with internal teams to streamline order processing, address service issues, and elevate the customer experience across departments.
Sales Coordinator
Ram Window and Doors
11.2023 - 04.2024
- Maintained continuous coordination with the sales team to ensure accurate and efficient fulfillment of customer needs.
- Resolved customer concerns by initiating service tickets and liaising with the service department to deliver timely, satisfactory outcomes.
- Managed direct communication with customers throughout the service process, ensuring quality assurance through follow-ups and proactive engagement.
Field Parts Associate, Inventory Control Specialist, Lead Parts Associate – Warehouse
Crown Lift Trucks
01.2020 - 06.2023
- Standardized fleet inventory systems, improving off-shelf availability and optimizing parts accessibility.
- Conducted daily cycle counts and organized inventory return events to the main warehouse, ensuring accuracy and efficiency.
- Utilized digital inventory systems to identify and resolve discrepancies, maintaining consistent stock integrity.
- Managed warehouse inventory flow, from stock orders to shipping and receiving, ensuring precise tracking and efficient fulfillment.
- Performed weekly cycle counts and implemented corrections to maintain inventory accuracy and resolve discrepancies.
- Standardized fleet inventory and organizational systems across 70 service vans, significantly increasing off-shelf availability and readiness.
- Oversaw daily fulfillment of parts ticket sales, ensuring timely pulls to support next-day service routes and technician schedules.
- Acted as primary warehouse liaison, resolving operational issues and coordinating with team members to maintain workflow efficiency.
- Managed warehouse time allocation and task prioritization, optimizing performance across parts operations.
- Oversaw E-Order system operations for 80 technicians, facilitating accurate and timely part ordering and receipt.
- Delivered outstanding customer service and applied detailed product knowledge to support both clients and technicians, boosting departmental revenue.
- Managed customer accounts and consignment inventories via E-Orders to ensure seamless replenishment and resource availability.
- Created and processed purchase orders for external vendors and reconciled branch-level orders, maintaining financial accuracy and supply consistency.
Receptionist
Priority Protection & Investigation
01.2019 - 09.2019
- Directed all inbound and outbound phone communication with employees and customers, ensuring prompt and professional interaction.
- Entered employee records and billing details using QuickBooks for accurate financial tracking.
- Created and maintained payroll spreadsheets, streamlining timesheet management and reporting.
- Monitored bank statements to track fuel card transactions, contributing to budget oversight and fraud prevention.
Sales Demonstrator
Midwestern Pet Food
06.2018 - 01.2019
- Engaged customers with strong communication and interpersonal skills to promote and drive product sales.
- Built lasting relationships with clientele to support ongoing sales growth and customer loyalty.
- Calculated and maintained inventory records, ensuring accurate documentation and stock tracking.
Lead Parts Associate (Temporary Assignment)
Crown Lift Trucks
05.2017 - 03.2018
- Applied core inventory management principles to maintain accurate and accessible parts tracking.
- Fostered team collaboration and communication to maximize productivity across warehouse operations.
- Utilized digital inventory systems to identify and correct discrepancies, ensuring workflow consistency.
Education
High School Diploma -
Raines High School
Katy, TX01.2015
Skills
- Initiative-oriented attitude
- Excellent phone communication
- Analytical thinker
- Meticulous attention to detail
- Proficient in Microsoft Word and Excel
- Efficient knowledge retention
- Inventory management
- Strategic sourcing methods
- Inventory tracking and control
- Service excellence
Timeline
Customer Service & Parts Coordinator
Equipment Depot
06.2024 - 04.2025
Sales Coordinator
Ram Window and Doors
11.2023 - 04.2024
Field Parts Associate, Inventory Control Specialist, Lead Parts Associate – Warehouse
Crown Lift Trucks
01.2020 - 06.2023
Receptionist
Priority Protection & Investigation
01.2019 - 09.2019
Sales Demonstrator
Midwestern Pet Food
06.2018 - 01.2019
Lead Parts Associate (Temporary Assignment)
Crown Lift Trucks
05.2017 - 03.2018
High School Diploma -
Raines High School
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