LORI L. SCUSSEL
Diverse Experience
Ira,MI
Summary
Highly organized individual with attention to detail and exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
37
37
years of professional experience
3
3
Certification
Work History
Sales Associate
Dollar General
10.2024 - 07.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assisted key holder associate with money drops, money exchanges in store safe, and nightly register counts and deposits.
Production Worker
D&N Bending
03.2024 - 07.2025
- Responsible for production on multiple lines.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals and quality standards.
- Back up line leader
Tanning Consultant
Sun Star Tanning
02.2023 - 10.2024
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Sales and up selling of products to fit customer needs.
- Maintain customer records.
- Develop rapport with new and existing customers to provide a positive experience.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
Shift Leader
Sunrise Marathon
07.2021 - 01.2023
- Provided prompt and courteous customer service in a fast paced environment. Demonstrated integrity and team support with coworkers to establish an effective and 'close knit' work place.
- Trained new employees and delegated daily tasks and responsibilities.
- Greeted customers and executed transactions to provide a quick and convenient one stop shop experience.
- Up sell of products to increase sales of each transaction.
- Responsible for accuracy of all registers and safe as well as book keeping and making deposits.
- Completed cash and credit card transactions accurately using POS software.
- Assisted with receiving and stocking inventory.
- Communicated with upper management of any issues with employees addressed while on off shifts.
- Thoroughly filled out proper paperwork with any incidents that occurred on each shift for the safety of the customer and employer.
Inventory Stocker
Meijer
02.2020 - 08.2020
- Collaborated with management to develop effective inventory control strategies, leading to reduced waste and costs.
- Rotated and stocked various products to assure fresh, ample product for customers.
- Greet and assist customers as needed to deliver quality customer service.
- Provide backup assistance as cashier for timely customer checkout.
- Unload incoming shipments.
- Weekly ad price changes.
Customer Service Representative
Graybar Electric
07.2019 - 12.2019
- Deliver quality customer service for a large employee owned business. Input orders for various customers and suppliers. Support internal employees with any customer service issues. Invoice, billing and process returns.
- Pro-actively follow orders placed to provide both effective and efficient customer service.
- Participate in fundraisers held by the company fundraising committee to assist various organizations within the community.
- Input orders the same day they are received.
- Sole responsibility to process returns from start to finish. Contact supplier for approval. Decide if material could be resold in house.
- Develop consistent, clear and concise communication with customers via email.
- Weekly meetings with manager to discuss any issues or concerns.
Data Entry/Administrative Assistant/Customer Service
Star Crane & Hoist
01.2017 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided higher quality and systematic ways in dealing with reports to deliver in a more timely manner to meet OSHA standards
- Create more efficient sheets for technical support to use for consistency amongst reports based on internal and external feedback.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Non-Career Employee
State of Michigan
01.2016 - 01.2017
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Provided various services including titles, tabs, and driver's license.
- Accountable for all money transactions administered.
Manager / Office Assistant
Blue Lake Fine Arts Camp
2015 - 2016
- Hired and supervised 15-20 seasonal employees.
- Managed and motivated employees to be productive and engaged in camp store and snack bar.
- Hired and supervised 15-20 employees seasonally.
- Increased profits by launching new services and products.
- Responsible for accuracy of funds in six registers, safe, and deposit.
Owner / Manager
Hometown Creamery
2010 - 2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained 5-7 seasonal employees, and managed a high-performing team of employees dedicated to achieving company goals.
- Increased revenue by over 25% in 3 years by developing partnerships with civic and educational leaders.
- Hosted fundraisers to assist others in time of need.
Education
Bachelor of Science - Criminal Justice, Sociology
Grand Valley State University
Allendale, MI01.2004
Skills
- Administrative Assistant
- Budgeting & Financial Oversight
- Communication
- Community Advocacy
- Conflict Resolution
- Crisis Management
- Customer Service
- Data Entry
- IT Integration Management
- Leadership
- Presentations / Public Speaking
- Problem-Solving Skills
- Production
- Public Relations
- Relationship building
- Risk Assessment
- Scheduling
- Teaching & Training
- Teamwork and Collaboration
- Time Management
Affiliations
- Girl Scouts of America
- Great Lakes Ice Cream and Fast Food Association
Certification
Court Appointed Special Advocate (CASA)
National Restaurant Association: ServSafe Certified
Michigan TIPS Certification: Alcohol Seller Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsPaid sick leavePaid time offHealthcare benefitsTimeline
Sales Associate
Dollar General
10.2024 - 07.2025
Production Worker
D&N Bending
03.2024 - 07.2025
Tanning Consultant
Sun Star Tanning
02.2023 - 10.2024
Shift Leader
Sunrise Marathon
07.2021 - 01.2023
Inventory Stocker
Meijer
02.2020 - 08.2020
Customer Service Representative
Graybar Electric
07.2019 - 12.2019
Data Entry/Administrative Assistant/Customer Service
Star Crane & Hoist
01.2017 - 07.2019
Non-Career Employee
State of Michigan
01.2016 - 01.2017
Manager / Office Assistant
Blue Lake Fine Arts Camp
2015 - 2016
Owner / Manager
Hometown Creamery
2010 - 2015
Bachelor of Science - Criminal Justice, Sociology
Grand Valley State University
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