Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
Lori Lucas

Lori Lucas

Bonsall,CA

Summary

Proven expertise in healthcare and law enforcement management with a focus on forensic investigation and mental health rehabilitation. Skilled in direct care coordination and enhancing team communication. Dedicated to creating supportive work environments and delivering compassionate care.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Quality Assurance/Medical Record Director

Crestwood Fallbrook Healing Center
Fallbrook, CA
07.2021 - 07.2025
  • Reviewed admission referrals to evaluate clients for MHRC criteria at community with 99-100% full census over four years.
  • Oversaw staff training programs to enhance service delivery and compliance standards.grams to improve service quality and team effectiveness.
  • Conducted monthly concurrent reviews for extended MHRC stays.
  • Served as county contact, fostering collaboration with physicians, hospitals, and other stakeholders.
  • Performed monthly audits of medical records to ensure adherence to state standards.
  • Collaborated with healthcare professionals to create comprehensive treatment plans.
  • Monitored quality for facility compliance regarding licensing and accreditation requirements.
  • Collected and analyzed compliance data, reporting findings to directors while identifying best practices.
  • Collaborated with Quarterly Quality Assurance Committee to establish benchmarks and implement Quality Improvement Plans.
  • Maintained up-to-date quality improvement standards in alignment with facility levels of care.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Safety Officer delivers comprehensive training programs to uphold compliance in disaster planning and preparedness initiatives.
  • Compassionate Care Committee Director. Event planning for clients and staff. Reduction of the denial of rights.
  • Creator of a music room (guitars, drums, piano, bass, and ukuleles). Music instruction with patients. Patient talent show, recitals, and concerts.
  • Pro-ACT Instructor. Wrap II Facilitator. Zumba Instructor.

Marketing Director/Assistant Executive Director

Los Angeles Jewish Home - Fountainview at Eisenberg Village
Reseda, CA
04.2016 - 04.2021
  • Exceeded CCRC/SNF/ILF revenue targets with 99-100% census for five consecutive years in 108-bed community.
  • Ensured quality care through effective supervision and support of all residents.
  • Supervised departmental operations to maintain high standards across the Community.
  • Developed and implemented comprehensive policies and procedures governing Community operations.
  • Maintained ongoing liaison with state regulators, LPAs, residents, and family members.
  • Recruited, trained, and evaluated qualified staff to meet operational needs.
  • Counseled and disciplined unsatisfactory employees per Federal and State laws and Community policies.
  • Conducted monthly audits of medical records to ensure compliance with state standards.
  • Safety Officer Deliver comprehensive training programs to uphold compliance in disaster planning and preparedness initiatives.

Admission Director

Silverado Hospice
Burbank, CA
09.2013 - 09.2015
  • Oversaw intake process, achieving high patient census across LA County, Ventura County, and San Francisco County.
  • Developed targeted marketing strategies for top ten referral sources, enhancing outreach to hospitals and skilled nursing facilities.
  • Scheduled qualified staff for patient and family meetings to discuss benefits and evaluations.
  • Received Annual Award for leadership in marketing and admissions team for two consecutive years.
  • Led interdisciplinary teams to improve patient care and support services.
  • Created and led weekly flower arrangement initiative for patients, titled 'Flowers on Friday.'

Discharge Planner

Valley Presbyterian Hospital
Van Nuys, CA
07.2009 - 09.2013
  • Executed discharge planning interventions to transition patients from inpatient settings using hospital resources and community services.
  • Monitored patient progress against discharge plans through collaboration with physicians, team members, and families.
  • Assessed patient needs and developed personalized discharge plans.
  • Educated patients on post-discharge care and resources available.
  • Analyzed processes to identify opportunities for cost reductions and efficiency improvements.
  • Supported B.O.O.S.T program initiatives to reduce readmissions and enhance CHF patient care.
  • Prepared statistical reports and contributed data for UR appeals and UR committee meetings.
  • Functioned as weekend case manager, ensuring continuity of care and support.
  • Served as Activity Chair for Goal Getter's Board, coordinating marketing efforts for employee engagement.
  • Promoted community outreach programs surrounding VPH to foster local support and involvement.

Lead Investigator

Office of the Medical Examiner
Salt Lake City, Utah
07.1994 - 05.2009
  • Investigate deaths under Medical Examiner jurisdiction including homicides, suicides, industrial, natural, and accidental deaths.
  • Crime scene photography, fingerprinting, and evidence collection.
  • Submit written investigative reports of crime scenes/deaths to forensic pathologists prior to autopsy.
  • Perform full body assessments, evisceration's, autopsies with forensic pathologist.
  • Working rapport with all police agencies, physicians, and bereaved family members.
  • Extensive knowledge of anatomy, disease processes, body systems and functions.
  • Expertise in all prescription and illicit drugs.
  • Supervised and scheduling of 50 plus investigators throughout the State of Utah.
  • Accounts payable, purchasing.
  • College level and police academy trainer of death scene investigations.
  • Extensive medical related experience and knowledge.

Utilization Management/Mental Health Associate

Horizon Health
West Jordan, Utah
02.2003 - 09.2007
  • Prepared written reports for insurance companies to secure extended mental health stays for youth.
  • Facilitated weekly multidisciplinary team reviews of treatment plans for youth.
  • Developed comprehensive discharge and aftercare plans to support successful transitions.
  • Mentored and motivated youth aged 12-17 in a residential setting.
  • Promoted placement opportunities by collaborating with agencies and hospitals.

Dispatch Supervisor

Utah Highway Patrol
Salt Lake City, Utah
03.1989 - 07.1994
  • Supervised 21 dispatchers to maintain operational efficiency.
  • Dispatched officers promptly to critical and non-emergency incidents.
  • Managed 24 incoming phone lines, including emergency 911 calls.
  • Ensured adherence to policies and procedures.

Education

Associate degree - Criminal Justice

Salt Lake Community College
Salt Lake City, Utah

Bachelor’s Degree - Criminology

University of Utah
Salt Lake City, Utah

Skills

  • Quality assurance and compliance
  • Data analysis and auditing
  • Patient intake management
  • Policy development
  • Stakeholder engagement
  • Leadership
  • Problem solving
  • Multitasking and organization
  • Creativity and innovation
  • Crisis management
  • Treatment planning
  • Client relations
  • Conflict resolution
  • Coaching and mentoring
  • Analytical thinking

Certification

  • RCFE Administrator License, #6057181740
  • Police Officer Standard Training (P.O.S.T.) Certificates, Mid-Management, P.O.S.T Certified Instructor, Staffing, Budgeting, Internal Affair, First Line Supervisor, Investigation
  • Comprehensive Emergency Management (CEM) Certificates, Emergency Response and Preparedness, Mitigation, City Planning for Disasters
  • Federal Emergency Management Agency (FEMA) Certificates, Bio-terrorism Preparedness, Hazardous Material Response, Mass Fatality Disaster Planning and Response
  • WRAP II Instructor
  • Pro-ACT instructor
  • Zumba Instructor

Work Type

Full Time

Timeline

Quality Assurance/Medical Record Director

Crestwood Fallbrook Healing Center
07.2021 - 07.2025

Marketing Director/Assistant Executive Director

Los Angeles Jewish Home - Fountainview at Eisenberg Village
04.2016 - 04.2021

Admission Director

Silverado Hospice
09.2013 - 09.2015

Discharge Planner

Valley Presbyterian Hospital
07.2009 - 09.2013

Utilization Management/Mental Health Associate

Horizon Health
02.2003 - 09.2007

Lead Investigator

Office of the Medical Examiner
07.1994 - 05.2009

Dispatch Supervisor

Utah Highway Patrol
03.1989 - 07.1994

Associate degree - Criminal Justice

Salt Lake Community College

Bachelor’s Degree - Criminology

University of Utah

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