Lori Lynn Lafferre-Lyle
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator/Surgery Scheduler
Eisenhower Health Desert Cardiology
09.2015 - 07.2021
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Collect payments, copays, deductibles, coinsurance.
- insurance verification and authorizations.
- Submitting referrals, lab testing, radiology testing, procedural follow up testing for continuity of care.
- Managing Physicians personal, office and surgical schedules.
- Call center for 1 year.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Home Health Aide
Always Best Care
07.2015 - 02.2016
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted disabled clients to support independence and well-being.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Patient Registrar/Patient Admitting Representative
Eisenhower Health Desert Cardiology
11.2013 - 06.2015
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Streamlined the registration process for better efficiency with effective communication and organization skills.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Imaged and scanned patient and registration documentation into electronic patient records.
Patient Access Representative/Authorization Specialist
JFK Hospital Orthopedics Office
05.2013 - 11.2013
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Patient Service Representative
Dr Roland D. Reinhart Pain Management Office
09.2006 - 05.2013
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Certification - Medical Billing And Coding
Caring For Life
Jacksonville, NC04.2024
Certificate - Medical Office Management
Desert Career College
Palm Springs, CA01.2004
GED -
Copper Mountain College
Joshua Tree, CA01.2003
Skills
- Medical Data Collection
- Appointment Scheduling
- Patient Care Coordination
- Insurance Verification
- Filing and Recordkeeping
- New Hire Training
- Payment Collection
- Patient Flow Management
- Critical Thinking Skills
- Cross-Functional Teamwork
- Medical Terminology
- Patient Records Management
- Creative Problem-Solving
- Organizational Skills
- Patient Assessment
- Verbal and Written Communication
- Patient Outreach and Follow-Up
- Attention to Detail
- Proficient in multiple Medical Programs
Policy Compliance
Resource Coordination
Active Listening
Computer Proficiency
Electronic Health Records
Empathy and Compassion
Adaptability
Evaluating Quality of Care
Explaining Policy and Procedures
Documenting and Recording Information
Switchboard Operations
EMR Systems
50 WPM Typing Speed
Organization and Time Management
Interpreting Physician Orders
Timeline
Patient Care Coordinator/Surgery Scheduler
Eisenhower Health Desert Cardiology
09.2015 - 07.2021
Home Health Aide
Always Best Care
07.2015 - 02.2016
Patient Registrar/Patient Admitting Representative
Eisenhower Health Desert Cardiology
11.2013 - 06.2015
Patient Access Representative/Authorization Specialist
JFK Hospital Orthopedics Office
05.2013 - 11.2013
Patient Service Representative
Dr Roland D. Reinhart Pain Management Office
09.2006 - 05.2013
Certification - Medical Billing And Coding
Caring For Life
Certificate - Medical Office Management
Desert Career College
GED -
Copper Mountain College
Similar Profiles
Tanya TaylorTanya Taylor
Scheduler at Eisenhower Desert CardiologyScheduler at Eisenhower Desert Cardiology
Makenna SchwenkMakenna Schwenk
Clinical Student Nurse at Eisenhower & Desert RegionalClinical Student Nurse at Eisenhower & Desert Regional
Corinna PerezCorinna Perez
Registered Nurse at Eisenhower Medical Center (Desert Cancer Center)Registered Nurse at Eisenhower Medical Center (Desert Cancer Center)
Kaylee DonahueKaylee Donahue
Patient Care Coordinator/Surgery Scheduler/Medical Scribe at Bruggeman Plastic SurgeryPatient Care Coordinator/Surgery Scheduler/Medical Scribe at Bruggeman Plastic Surgery
ANGIE DOSTIEANGIE DOSTIE
Biopsy & Surgery Scheduler / Patient Care Coordinator at Invision Sally JobeBiopsy & Surgery Scheduler / Patient Care Coordinator at Invision Sally Jobe