Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Lyn Courtney

Battle Creek,MI

Summary

I am a result driven, motivated, respectful team player. I diligently research every opportunity to enhance and motivate a culture that promotes positive member and team member experience. I strive to be a collaborative leader who partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

39
39
years of professional experience

Work History

Retail Operations and Development Manager

OMNI Community Credit Union
01.1987 - Current
  • Development of Content and Criteria for all retail training
  • Scheduling of Special Training
  • Development of Knowledge Base
  • Creation of Documents and Job Aides for new and current products
  • Universal Personal Advisor Training (Accounts/Loans)
  • NMLS/MLO Assignment
  • BAI Learning Administrator
  • Mentor for Management and Team
  • Compliance
  • Previous Positions Include: Underwriting Manager, Compliance, Auditor, Collections, Frontline, Accounts and Lending, HSA/IRA Administrator
  • With 38 years in the financial industry, I have attended a multitude and wide range of conferences, courses, workshops, and webinars. I have also trained many of these to my team upon completion.

Education

Associate of Science - General Studies

Kellogg Community College

Allied Health Program

Kellogg Community College

Skills

  • MLO
  • High Level Communication
  • Strong People Skills
  • Team Oriented
  • Employee presentations
  • Course design and development
  • Curriculum planning
  • Classroom management
  • Coaching and mentoring
  • Staff training
  • Analytical mindset
  • Program planning
  • Software development
  • Instructional design and material development
  • Staff empowerment
  • Team development strategies
  • Product development skills
  • Testing procedures
  • Problem-solving
  • Attention to detail and organizational skills
  • Team collaboration
  • Active listening
  • Decision-making
  • Relationship building and communication
  • New hire on-boarding
  • Leadership development
  • Customized Group and Individualized trainings

Timeline

Retail Operations and Development Manager

OMNI Community Credit Union
01.1987 - Current

Allied Health Program

Kellogg Community College

Associate of Science - General Studies

Kellogg Community College