Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Lyn Courtney

Battle Creek,MI

Summary

I am a result driven, motivated, respectful team player. I diligently research every opportunity to enhance and motivate a culture that promotes positive member and team member experience. I strive to be a collaborative leader who partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

39
39
years of professional experience

Work History

Retail Operations and Development Manager

OMNI Community Credit Union
Battle Creek, MI
01.1987 - Current
  • Development of Content and Criteria for all retail training
  • Scheduling of Special Training
  • Development of Knowledge Base
  • Creation of Documents and Job Aides for new and current products
  • Universal Personal Advisor Training (Accounts/Loans)
  • NMLS/MLO Assignment
  • BAI Learning Administrator
  • Mentor for Management and Team
  • Compliance
  • Previous Positions Include: Underwriting Manager, Compliance, Auditor, Collections, Frontline, Accounts and Lending, HSA/IRA Administrator
  • With 38 years in the financial industry, I have attended a multitude and wide range of conferences, courses, workshops, and webinars. I have also trained many of these to my team upon completion.

Education

Associate of Science - General Studies

Kellogg Community College

Allied Health Program

Kellogg Community College

Skills

  • MLO
  • High Level Communication
  • Strong People Skills
  • Team Oriented
  • Employee presentations
  • Course design and development
  • Curriculum planning
  • Classroom management
  • Coaching and mentoring
  • Staff training
  • Analytical mindset
  • Program planning
  • Software development
  • Instructional design and material development
  • Staff empowerment
  • Team development strategies
  • Product development skills
  • Testing procedures
  • Problem-solving
  • Attention to detail and organizational skills
  • Team collaboration
  • Active listening
  • Decision-making
  • Relationship building and communication
  • New hire on-boarding
  • Leadership development
  • Customized Group and Individualized trainings

Timeline

Retail Operations and Development Manager

OMNI Community Credit Union
01.1987 - Current

Allied Health Program

Kellogg Community College

Associate of Science - General Studies

Kellogg Community College