Lori Maltby
Napoleon
Summary
Dynamic Team Lead with a proven track record at Walmart, enhancing team performance and customer satisfaction through effective coaching, mentoring, and operations management. Excelled in fostering teamwork and collaboration, alongside streamlining workflows for increased efficiency. Achieved significant improvements in project delivery and quality standards, demonstrating exceptional problem-solving and leadership skills.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
11.2013 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Reseda Senior High School
Reseda, CA05.1990
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Schedule Management
- Complaint resolution
- Operations Management
- Employee Evaluation
- Talent Acquisition
- Human Resources Management
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- Staff Training
- Work Planning and Prioritization
- Sales expertise
- SOP Adherence
- Shift Scheduling
- Overseeing Daily Activities
- Cash Handling
- Flexible Schedule
- Issue Resolution
Timeline
Team Lead
Walmart
11.2013 - Current
High School Diploma -
Reseda Senior High School