Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Marrillia

Orlando,WV

Summary

Creative educator offering 31 years of experience.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

31
31
years of professional experience

Work History

School Teacher

Orange County Public Schools
11.1994 - Current
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Evaluated student progress through ongoing assessments, adjusting instruction as needed to address individual needs.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Enhanced classroom management skills, resulting in a more focused and productive learning environment.
  • Developed positive rapport with students of various and diverse backgrounds.
  • Created study guides, research materials and syllabi for students.
  • Developed positive rapport with students through empathetic listening and genuine interest in their lives outside of school.
  • Continuously updated professional knowledge by attending conferences, workshops, and relevant training sessions, ensuring the most current practices were utilized in the classroom setting.
  • Collaborated with colleagues to create interdisciplinary lessons that reinforced core concepts across multiple subjects.
  • Met and exceeded class-wide achievement and proficiency standards as established by state testing departments.
  • Developed communicative relationships with students and parents to support learning.
  • Championed the integration of technology into the classroom, facilitating access to digital resources for both students and staff members.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.

Extended Day Teacher

Orange County Public Schools
08.2022 - 05.2025
  • Planned fun and engaging activities to keep students occupied and provide additional learning opportunities.
  • Served as a mentor to new teachers, providing support and guidance in effective teaching practices and classroom management techniques.
  • Implemented behavior management strategies that resulted in a more focused and engaged classroom atmosphere.
  • Assessed student progress through formative and summative assessments, guiding instructional decisions for improved outcomes.
  • Developed strong relationships with students and parents, fostering a positive learning environment for all.
  • Communicated openly with program leadership to maximize success of all care activities.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.

Customer Service Representative

Planet Smoothie
10.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Education

Bachelor of Science - Elementary Education

University of Central Florida
Orlando, FL

Associate of Arts -

Valencia College
Orlando, FL

Skills

  • Communication
  • Active Listening
  • Positive Language
  • Friendliness
  • Cultural Sensitivity
  • Resourcefulness
  • Organizational skills
  • Problem-solving skills

Timeline

Extended Day Teacher

Orange County Public Schools
08.2022 - 05.2025

Customer Service Representative

Planet Smoothie
10.2021 - 05.2022

School Teacher

Orange County Public Schools
11.1994 - Current

Bachelor of Science - Elementary Education

University of Central Florida

Associate of Arts -

Valencia College

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