Lori Martin
Bartlett,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Receptionist
Allenberg Cotton Co.
Cordova , TN
07.2022 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit and directed visitors to appropriate personnel
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; verifying receipt of supplies.
- Maintain office company store inventory by checking stock and updating a spreadsheet of available items.
- Managed all incoming mail distribution, courier services, and photocopying documents as requested.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Organized conference room reservations for meetings or events.
- Coordinated pick-up and delivery of express mail services.
- Updated daily log book with information about visitors entering the premises.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Maintained daily calendar, set appointments with vendors and planned daily office events.
- Composed and prepared routine correspondence, through email with job-related software.
- Assisted with special projects assigned by management when required.
- Scheduled space or equipment for special programs, meetings and conferences.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served as company concierge to employees requiring assistance help with travel arrangements, car service and hotel reservations.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Prepared welcome packages for new hires containing company products as well as prepared their desks with the appropriate supplies needed.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Coordinated company events with venues and advised staff of pertinent details.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Provided administrative support to staff members including typing letters, preparing flyers, preparing mailing labels and scanning and copying documents when necessary.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Front Desk Associate-Front Office Manager
Rehab Etc. Physical Therapy
01.2017 - Current
- Responsible for overall customer/patient relations while maintaining a polite and positive atmosphere
- Responsible for receiving and scheduling all new patient referrals
- Answering busy multi line phone
- Verifying all Insurance Benefits
- Preparing new patient paperwork
- Receive payments on accounts and copays
- Liaison between therapists and business/billing office.
Retail Merchandiser PT
Acosta Sales and Marketing
01.2016 - 01.2017
- Deliver retail sales merchandising goals across all principles in my assigned territory
- Meet clients’ expectations regarding retail sales coverage and productivity in my territory
- Assist supervisors on retail initiatives (new product introductions, contests etc) as assigned
- Enter and transmit data daily
- Executes merchandising events in assigned territory
- Performs special projects as needed
- Maintain full distribution and display of products in assigned accounts per territory
- Reports observations to Unit manager regarding outdated products, unbalanced stock, out of stock situations and point of purchase requirements.
Owner & Operator
Martin Lawn care, LLC
01.2007 - 01.2017
- Grew the business revenue upon taking formal control of the company
- Dealing with all aspects of client relations
- Responsible for detailed financial control and reporting as well as payroll
- Developing advertising strategies, managing issues and establishing relationships with new customers
- Leading daily operations and employee management as well as daily routing and scheduling of jobs.
Business Care Manager
AT&T Cordova, TN
01.2004 - 01.2007
- Responsible for the overall customer relations; acting as a liaison between AT&T and multi-million-dollar business accounts
- Responsible in all communication, conflict resolution and compliance on client deliverables
- Ensures issues between the clients and company are dealt efficiently and correctly
- Responsible for the collection of payments and approves any Change Orders and invoices
- Administered on-site training of new products and services to Telecom Managers
- Responsible for monthly reporting to be presented to clients to assess their spending and develop savings.
Telecom Analyst
Union Planters Bank- (Regions) Cordova, TN
01.2001 - 01.2004
- Responsible for incoming calls from bank customers inquiring about balance, checks, NSF fees and any/all banking related questions or issues and provide resolutions
- Responsible to manage and resolve high level customer complaints on behalf of VP of Call Center
- Providing daily and monthly reports to be delivered to VP
- Answering and resolving VP emails on concerns and complaints from customers and bank personnel
- Answering all calls for VP and directing them to the appropriate departments
- Responsible for managing calendar and events for VP as well as planning and executing team building activities and company sponsored charity fund raising events
- Worked as a liaison between all banking employees and telecommunication vendors to ensure billing, service and customer service issues are being resolved in a timely manner.
Education
Some college (no degree) -
FCCJ
01.1994
Graduated with diploma -
PACE High School
01.1993
Skills
- Microsoft Word
- Excel
- Quick Books
- PowerPoint
- Office Management
- Project Coordination
- Clerical Support
- Data Entry
- Scheduling
- Administrative Support
- Travel Coordination
- PC Proficient
- Mail Distribution
- Multitasking and Prioritization
- Positive and Professional
- Organization Skills
- Verbal and Written Communication
Hobbies and Interests
Sports, cooking, crafting and spending time with friends and family
Timeline
Receptionist
Allenberg Cotton Co.
07.2022 - Current
Front Desk Associate-Front Office Manager
Rehab Etc. Physical Therapy
01.2017 - Current
Retail Merchandiser PT
Acosta Sales and Marketing
01.2016 - 01.2017
Owner & Operator
Martin Lawn care, LLC
01.2007 - 01.2017
Business Care Manager
AT&T Cordova, TN
01.2004 - 01.2007
Telecom Analyst
Union Planters Bank- (Regions) Cordova, TN
01.2001 - 01.2004
Some college (no degree) -
FCCJ
Graduated with diploma -
PACE High School