Lori Martin
McCloud,CA
Summary
Proven track record in enhancing office efficiency and exceeding client expectations at Roll N Rock Construction. Proficient in Microsoft Excel and adept at relationship building, I streamlined document control processes, significantly improving data accuracy and client satisfaction. Holds a California Real Estate license, demonstrating versatility and a commitment to professional growth.
Overview
18
18
years of professional experience
Work History
Administrative Assistant/ Office Support & Billing
Roll N Rock Construction
12.2022 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Analytical & problem solving skills, strong attention to detail, well organized & self motivated.
Office Technician
California Department of Corrections and Rehabilitation
03.2013 - 10.2019
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
Office Assistant
Mt. Lassen Properties
09.2012 - 03.2013
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Delivered clerical support by handling range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Office Assistant II
Lassen Works Health & Social Services
05.2012 - 09.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Real Estate Agent
ERA Joy Realty
04.2006 - 09.2012
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Prepared and presented contracts and other legal documents to clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Performed home evaluations and developed competitive market analysis for individual homes.
- California Real Estate license issued 3/28/06.
- California Real Estate license expires 3/27/26
Education
Real Estate Certification/Certificate - Real Estate
Allied Real Estate School
Los Angeles, CA02.2006
High School Diploma -
McCloud High School
McCloud, CA06.1985
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- File Organization
- Microsoft Excel
- Customer and client relations
- Microsoft Outlook
- Time Management
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Deadline-oriented
- Relationship Building
- Prioritization
- Document Control
- Client Relations
Timeline
Administrative Assistant/ Office Support & Billing
Roll N Rock Construction
12.2022 - 07.2024
Office Technician
California Department of Corrections and Rehabilitation
03.2013 - 10.2019
Office Assistant
Mt. Lassen Properties
09.2012 - 03.2013
Office Assistant II
Lassen Works Health & Social Services
05.2012 - 09.2012
Real Estate Agent
ERA Joy Realty
04.2006 - 09.2012
Real Estate Certification/Certificate - Real Estate
Allied Real Estate School
High School Diploma -
McCloud High School
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