Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Lori Martinez

Lockhart,Texas

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Manager

Chuck Nash Preowned Lockhart
San Marcos, TX
08.2014 - 12.2023
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Trained new employees on the use of customer relationship management software systems.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Processed deposits and gathered all repair orders on a daily basis to send to our accounting department.
  • Monthly cleaning of sublet and A/R schedules
  • Assisted service advisor with complete process from repair opening to closing.
  • Worked with multiple vehicle warranty companies to get vehicle repairs submitted for approval or non-approval.

Accounting Administrator

Glosserman Cheverlot
Lockhart, TX
02.2009 - 07.2014
  • Prepared bank deposits, verified cash receipts and maintained current accounts receivable files.
  • Monitored petty cash.
  • Produced contracts and billing plans that were used with vendors.
  • Worked closely with vendors to resolve billing issues in an efficient manner.
  • Managed accounts receivables collections processes to ensure prompt payments from customers.
  • Assisted with month-end closing activities such as preparing journal entries and reconciling schedules.
  • Responsible for lien payoffs in a timely manner.
  • Responsible for billing all retail, fleet and wholesale sales.
  • Responsible for paying floor plans off and flooring vehicle trade-ins
  • Processed warranty cancellations.
  • Entered all payable invoices and paid statements by their due date to avoid over 30 day penalties
  • Helped out in the service department as a service advisor during heavy traffic.
  • After 1 year in service I was promoted to the service manager

Education

High School Diploma -

Lockhart High School
Lockhart, TX
05-1992

Skills

  • Staff Supervision
  • Problem-Solving
  • Time Management
  • Leadership Development
  • Bilingual English and Spanish
  • Budgeting and forecasting
  • Detail-oriented, Multi-tasking
  • Customer service
  • Fast learner
  • Team player
  • Proficient in MS Office, QuickBooks, Reynolds & Reynolds and ADP
  • Have 25 years of dealership experience
  • Type 55wpm

Certification

  • Vehicle State Inspector

Languages

English
Full Professional
Spanish
Professional

References

References available upon request.

Timeline

Service Manager

Chuck Nash Preowned Lockhart
08.2014 - 12.2023

Accounting Administrator

Glosserman Cheverlot
02.2009 - 07.2014

High School Diploma -

Lockhart High School

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Lori Martinez