Lori Martinez
Houston,Texas
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task or added responsibilities to help team meet goals. Reliable and dedicated team player with hardworking and resourceful approach. A dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Student Worker
SouthMayd Elementary
08.2023 - 05.2024
- Greeted and created a welcoming atmosphere for students, parents, and all visitors
- Directed all visitors to appropriate staff or personnel
- Responsible for taking messages and relaying them to the correct supervisor
- Provided copies for teaching materials utilizing Ricoh printers, laminator, and other printing and scanning equipment
- Assisted office clerk with additional duties as needed
- Prepared and distributed school letters, calendars, and important documents to help keep parents informed
- Provided assistance with lunch duty, morning drop-offs, and dismissal
- Created flyers, drafted and edited to distribute school information and upcoming events
- Assisted teachers in the classroom while providing instruction
- Maintained appropriate supervision at all times
- Keeping students on task, by constant monitoring of the classroom and ensuring students used proper resources such as clever, progress learning, on their technology
- Provided a positive, creative, and safe environment for students
- Created Excel spreadsheets for administrative purposes
- Assisted with Reading interventions for grades K-2nd
- Provided SIR assistance with submitting school attendance, progress reports, and report cards for grading cycles
- Printing out 6-week perfect attendance page
- Used Raptor to sign in/out parent visitors, and district visitors
- Assisted parents enrolling with VIPS
- Instructed parents to use online enrollment and upload documents
- Assisted with accepting new enrollment for the 24-25 school year
- Making the necessary copies needed to enroll students
- Reviewing documents to determine eligibility for pre-K 3 and pre-K 4 enrollment
- Reports on time for any duty assigned.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Customer Service
Home Depot
09.2019 - 04.2024
- Balancing register at the beginning and end of every shift
- Assisted with customer service, answering phones
- Managing 15 cashiers during a shift.
- Keeping an organized and clean area
- Managing the register and keeping track of money
- Keeping the register balanced, handling money
- Answer company phones.
- Resolved customer service issues with timely and professional resolutions.
- Managed daily operations for better customer service and increased revenue.
- Maintained excellent customer service and positive attitude.
Customer Service
Walgreens
02.2013 - 06.2018
- Supported pharmacy by filling medications, verifying insurance, and checking out customers
- Keeping work area neat and organized
- Stocking shelves in a timely manner
- Assisting with vendors and filling orders.
- Managed high call volume while maintaining exemplary customer service standards.
- Answered customers' questions and providing exceptional customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Exceeded sales goals by 25% utilizing exemplary customer service skills.
Education
GED -
GED
Houston, TX08.2022
Skills
- Customer Service
- Software
- Keeping work area neat and organized
- Self-Oriented
- Organized
- Multi-task under pressure
- Office Organization
- Knowledge of Microsoft Office Programs
- Hardworking determination
- Microsoft Software
- Power Point
- Excel Spreadsheet
- Microsoft Outlook
- Organized and Efficient
- Team Collaboration
- Computer Skills
- Student Engagement
- Team Development
- Recordkeeping and Confidentiality
- Administrative Support
- Documentation And Reporting
- Data Entry
- Microsoft Office Suite
- Office Support
- File Management
- Front Office Support
- Clerical Support
Timeline
Student Worker
SouthMayd Elementary
08.2023 - 05.2024
Customer Service
Home Depot
09.2019 - 04.2024
Customer Service
Walgreens
02.2013 - 06.2018
GED -
GED
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